Home Complaints ReloadBet Casino - Player’s complaining about a maximum bet.

Amount: €400

ReloadBet Casino - Player’s complaining about a maximum bet.

6.4/10 Questionable reputation Submitted: 30 Jun 2020 | Case closed : 01.07.2020
Our verdict

Other

REJECTED

Case summary

11 days ago - 01 Jul 2020

The player from Germany is dissatisfied he cannot bet more than €1. This complaint was sports betting related, therefore we weren't able to proceed with further investigation.

Written by Kristína
Casino analyst and complaint specialist
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I used a welcome bonus, there is still € 3000 left to bring in the turnover, but I am limited to € 1 per bet and I am not given an explanation of why

Automatic translation
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Dear Moritz,

Thank you very much submitting your complaint. I’m sorry to hear about your problem, but I am not sure there is something we can do for you if the maximum bet is enforced. Could you please specify which bonus you redeemed? I would like to check out the bonus T&Cs.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Dear Moritz,

Thank you for your email. After a closer investigation we’ve realized that this complaint is sports betting related. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you Moritz, but unfortunately, we don’t have enough insight to take on this kind of issue, therefore I’m forced to reject your complaint.

However from your communication with the casino, it seem that the maximum allowed bet is enforced by their software and we wouldn't be able to help you anyway.

I apologize we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. Thank you very much for your understanding.