The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
ReloadBet Casino - Player claims that payment has been delayed.
Amount: €2,280
ReloadBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
Hello, admittedly, I'm basically almost exclusively involved in sports betting. Now I made 2 withdrawal requests (over 48 hours ago) and the total value is almost 2300 euros. I always take breaks and have already gambled away a lot of money there. With payout requests, annoying waiting is often the order of the day. I'm really nervous now. My job is currently keeping me from playing at least until the end of the week. Because I can cancel the payment at any time.
I've been in the process of permanently closing this account for some time. But that doesn't work, because I can always quickly open it again. In this respect, the value in dispute is actually much higher.
I found other solutions and won't play there anymore, it's just unfair there and I'm really scared that I won't get the money paid out. I need it urgently, at least by the end of the week. Thank you for your effort.
Automatic translation:
Public
Public
10 months ago
Dear jensgragen1974,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
10 months ago
Translation
Hello I was notified this morning that my money has been paid out. I expect it to be in the bank account by the end of the week. Nevertheless, this provider is a black sheep. Player protection is disastrous. I can't imagine that they have little profit. You benefit from people addicted to gambling who gamble away the money they have won.
Automatic translation:
Public
Public
10 months ago
Thank you very much for the update, jensgragen1974. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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