The player withdrawal is delayed as the payment process has a limited withdrawal amount. The complaint was resolved as the player received her payment.
Regals Casino - The player withdrawal is delayed.
Amount: €5,200
Regals Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Regals Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have properly verified myself and requested the withdrawal. Payment should take place via Mifintity. You can only apply for 400 euros and do it three times. 400 euros were then also yesterday, on 09.06. paid off. The second 400 should not be there until June 13th. come and the next 400 on 15.6 the next on 17.6. Nobody can tell me why that is. The finance department reserves the right to decide on the amount and duration of the payment. At this rate I have to wait three weeks for my money.
Automatic translation:
Public
Public
2 years ago
Hello Annchen2205,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Regals Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if it was your first ever withdrawal? Did you try to use a different payment method where you could withdraw higher amount of money or in more frequent interval?
Please note that it can take up to 7 days to receive a withdrawal depending on the payment method in many casinos so I would recommend to use a different method if this one seems to be too slow.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick
yes it is my first payout. And choosing another method is useless, you can only withdraw 400 euros anywhere in this casino. And the response from the finance department was that they reserve the right to determine the amount and duration of the payout. the first 400 euros came yesterday and the 2nd shouldn't come until Monday, although I applied for all three at the same time. at the speed it takes 3 weeks to get my full profit
Automatic translation:
Public
Public
2 years ago
Hello Annchen2205,
As the casino paid you properly, we can't really do anything with the withdrawal limit. Most of casinos have different payout levels depending on the player's stats like deposits, number of bonuses and other factors.
Do you wish to keep the complaint open until you receive your full payout?
