HomeComplaintsRegals Casino - The player withdrawal is delayed.

Regals Casino - The player withdrawal is delayed.

Amount: €5,200

Regals Casino
Safety Index:Low
Submitted: 10 Jun 2022 | Resolved : 16 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player withdrawal is delayed as the payment process has a limited withdrawal amount. The complaint was resolved as the player received her payment.

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2 years ago
Translation

I have properly verified myself and requested the withdrawal. Payment should take place via Mifintity. You can only apply for 400 euros and do it three times. 400 euros were then also yesterday, on 09.06. paid off. The second 400 should not be there until June 13th. come and the next 400 on 15.6 the next on 17.6. Nobody can tell me why that is. The finance department reserves the right to decide on the amount and duration of the payment. At this rate I have to wait three weeks for my money.

Automatic translation:
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2 years ago

Hello Annchen2205,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Regals Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it was your first ever withdrawal? Did you try to use a different payment method where you could withdraw higher amount of money or in more frequent interval?

Please note that it can take up to 7 days to receive a withdrawal depending on the payment method in many casinos so I would recommend to use a different method if this one seems to be too slow.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Hello Nick

yes it is my first payout. And choosing another method is useless, you can only withdraw 400 euros anywhere in this casino. And the response from the finance department was that they reserve the right to determine the amount and duration of the payout. the first 400 euros came yesterday and the 2nd shouldn't come until Monday, although I applied for all three at the same time. at the speed it takes 3 weeks to get my full profit

Automatic translation:
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2 years ago

Hello Annchen2205,

As the casino paid you properly, we can't really do anything with the withdrawal limit. Most of casinos have different payout levels depending on the player's stats like deposits, number of bonuses and other factors.

Do you wish to keep the complaint open until you receive your full payout?

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2 years ago
Translation

no they can close the complaint

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2 years ago

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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