HomeComplaintsRaze Casino - Player's KYC verification is delayed.

Raze Casino - Player's KYC verification is delayed.

Amount: ??

Raze Casino
Safety Index:Fresh casino
Submitted: 02 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 15h 16m 26s

Case summary

8 hours ago

The player from Japan is facing issues with the KYC verification for their proof of residence, which is consistently not being approved despite multiple explanations.

Public
Public
yesterday
Translation

KYC verification for my proof of residence is not being approved.


No matter how many times I explain, they don't understand.

Automatic translation:
Public
Public
yesterday

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

  • Do I understand correctly that verifying your home address seems to be the only issue here? Have you provided any other documents and have they all been approved?
  • Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Sensitive attachment
Sensitive attachment
8 hours ago
Translation

It was approved but the balance was forfeited



Hello,


There is a clear violation of the bonus terms in article 1.16. Using bonus funds solely for progressing through the bonus stages of a game is prohibited.


Unfortunately, we regret to inform you that the decision is final.


nice to meet you,

Automatic translation:
Public
Public
8 hours ago
Translation

I've been playing the Book of 99 slot for a long time.


If you play tens of thousands of times, you will reach the bonus stage.

There has only been one ped fluctuation!

I don't understand the meaning of forfeiture.


Bad Casino

Automatic translation:

Casino Guru is examining the case

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