Raptor Casino - Player's withdrawal has not been processed.

I have a withdrawal thats completed 18/3. Thats 1000 euro.

Then i have another withdrawal thats completed 28/3.

i have sent all the documents raptor casino har asked for. Some documents twice.

I have done everything the Payment provider (payoro) asked me to do.

Last week i had contact with the support at raptor casino ( again) and they wrote to me that my funds should be on my account today in morning latest.

I still havent got any money. Its over a month now.

Dear myran,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that the withdrawal has been processed from the casino's side?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Both withdrawals have been completed for a long time from the casino's side. The first from 18/3 and the second from 28/3.

I have made withdrawals there before, without problems. I have sent you an email.

Thank you very much, myran, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

My money arrived today. Thank you for all you have done.

Dear myran,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter