The player’s account has been blocked after an unsuccessful withdrawal request. The complaint was rejected because the player was non responsive.
Ramses Gold Casino - Player’s account has been blocked.
Amount: €500
Ramses Gold Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Ramses Gold Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello too, the payment was refused or declined for no reason after multiple requests why I unfortunately don't get an answer until today my account was blocked and the site is supposedly in system maintenance I think the money is gone 
Automatic translation:
Public
Public
4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions so I can fully understand your case. Did you complete the KYC verification? Was this your first withdrawal request in the casino? Did you play with bonus money? If yes, let us know which bonus. Also please, forward any relevant communication between you and the casino to nikolas.b@guruadmins.com.
Best regards,
Nick
