Rajabets Casino - Player believes that their withdrawal has been delayed.

Hi,

I have been a user of Rajabets for the past six months.

However, my withdrawal request on 22/04/2024 at 00:27 was unexpectedly cancelled, prompting a request for verification.

On 23/04/2024 at 01:03, I promptly submitted the required documents.

Since then, there has been no status update, and the documents have remained in a pending state. Despite reaching out to customer support, I have received only one response: that my documents are in a queue.

I have lost all my savings since getting into online gaming and have been diligently attempting to repay my loans without complaint.

However, the blockage of withdrawals for verification purposes seems intentional, and it is distressing that we are left to plead for access to our own funds.

I have lost all hope and am reaching out in the hopes of resolving this matter.

I have single account with Rajabets and used my own bank accounts for deposits and withdrawal.

Dear amisa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear amisa,

Have you received your withdrawal from the casino yet?

No, it pending on name of verification. It's been 13 days, my documents are showing in waiting state, no progress.

Support have same answer, you documents are in queue.

Thank you for your reply, amisa. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I have provided my ID front, back, and a selfie as initially requested. On May 9th, these documents were approved, but verification is still pending.

After checking with chat support, I was informed that bank statements are required for accounts used for deposits and withdrawals. I promptly uploaded them on the same day.

Now, I'm patiently waiting for verification to be completed at the earliest. It has already been 20 days

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear amisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.