Rainbow Spins Casino - The player's account got blocked.

Can some please help me ive have spent thousands stupidly and i had been

Playing for over a year without

Tthe site asking me for ID then

I won £750 then they disabled my

Gthe site till i uploaded id and its

Been months and ive sent a lot of emails and im really upset that i have bespent so much on just this site

PLEASE someone help me i am broke

Thank you lisa

Hello lisagaffon28,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rainbow Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account got closed after sending the verification documents or before? Did the casino explain in any way the reason of account closure? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey thank you so much for looking into this for me i have sent the casino over 5p emails and last got a email saying tjat pfoof of card paymamt was not accepted because my bank is in my mums name so i even sent them a picture with my mum holdinh the back card and of her holdong her ID and all over ID had been accepted apart from the proff of card paymamt and ive asked them not unlock the game but im not getting a reply from them

Dear lisagaffon28,

Unfortunately if you deposited with a 3rd party payment, the only thing you can try is for the owner of the card to request for a refund of deposit/deposits. Please note that it is very strictly against the casino terms to use someone else's payment method and fund in order to deposit. You can try the above mentioned way to get some money back from the casino but they are not obligate to pay out anything as you violated their terms.

Dear lisagaffon28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.