Home Complaints Rainbow Spins Casino - Player struggles to complete KYC verification.

Rainbow Spins Casino - Player struggles to complete KYC verification.

Amount: £1,450

Rainbow Spins Casino
Very good reputation
Submitted: 29 Jul 2021 | Case closed : 12 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from the UK has been asked to submit documents again. We rejected the complaint because the player didn't respond to our messages and questions.

Private
1 month ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
1 month ago

Dear Leanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and there isn’t anything unusual when the casino asks for additional documents, or to submit all documents again. I would suggest providing all the required documents in the best possible quality and as soon as possible. Please, inform us if there is anything new, so we can continue resolving the case accordingly. Looking forward to hearing from you.

Best regards,

Kristina

Public
1 month ago

Dear Leanne,

Has there been any news? Have you provided the required documents? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
1 month ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.