Rainbow Spins Casino - Player’s account has been disabled.

I recently joined this casino I deposited no problem I’ve won £239 I want to withdraw but I’ve been asked for every bit of id several times over which I have repeatedly sent with very sparse email reply’s back, then I go to log in my account and it’s been temporarily suspended! They took my money no problem but seem to buy not wanting to pay out I did NOT use bonus balance it’s my own money and I have screenshots to prove what’s happening I haven’t received a reply since Wednesday

Dear Lindsay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account? Have you accumulated your winnings with or without an active bonus? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi the account has been opened a little under two weeks I used my own money no bonus money and I’m yet to get a response about why my account has been suspended I appreciate your help

Thank you very much, Lindsay, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lindsay!

I will take care of your complaint from now on. I would like to invite Rainbow Spins Casino's representatives into this discussion in order to resolve the issue.

Thank you

Hi just an update I am now back into my account but can’t withdraw as it says contact the team and they will help me I have several times with no reply

Hi after many emails and waiting for reply’s my account is finally open and they have processed my withdrawal finally thanks for all your help

Hello Lindsay!

Did you receive your withdrawal already?

Yes finally thanks Martin

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.