The player from Italy is struggling to withdraw funds via bank transfer due to geolocation. We rejected the complaint because the player didn't respond to our messages and questions and didn't cooperate fully.
Raging Bull Casino - Player is having difficulties with withdrawal.
Amount: $750
Raging Bull Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I've been waiting for more than a month, I sent the documents and bank details, at the end they tell me that my bank (Poste Italiane does not accept the payment of the winnings. I consulted on the internet and I saw that this casino is a scam it's called RAGING BULL CASINO, I used to play it a long time ago and it was honest, here on this site it speaks that it is serious but I context it did not pay any player
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3 years ago
Dear aniello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Several factors such as geolocation, and contracts with the payment providers might have a major influence.
Have you ever made a successful withdrawal before? Have you been offered any alternative methods to withdraw your funds?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
I truly believe that we will be able to help you to resolve this unpleasant situation as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Additional comments from the player:
"it's more than a month and they still tell me that my bank (Poste Italiane) refuses the payment, strange thing they haven't even tried to make the transfer, they tell me the same things to have other coordinates, they do all this to waste time and not pay, they will make me lose more months, I have a neteller account that they do not accept, a bitcoin account but they ask me to deposit and I don't want to have another scam, there is no review of this on the internet casino that is positive, I am amazed at the guro casino that you gave it 4 stars, however it is already positive that you answered me, I wait another little and then I denounce the casino on the whole network, thanks for your interest Sincerely"
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3 years ago
Dear aniello,
thank you for your reply. I would recommend you using Bitcoin, if you can, as this is the best and probably the quickest option you have. Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru
Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by submitting new complaints. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.
Your cooperation in this matter is highly appreciated.
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3 years ago
Dear aniello,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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3 years ago
Translation
We received this message, therefore we've reopened this case:
"NOW ALMOST 2 MONTHS I HAVE CHANGED THE BANCOPOSTA ACCOUNT, I GAVE THE COORDINATES OF ANOTHER BANK BUT IT IS THE SAME WHAT I HAVE SENT THE NEW COORDINATES FOR 2 WEEKS, BUT MR TRAVIS DOESN'T ANSWER ME AND THE SUPPORT TELLS ME ALWAYS THE SAME THING, THEY ARE BIG SCAMS, BUT HOW CAN YOU SAY IT'S A GREAT CASINO IF IT IS CRITICATED BY ALL THE WEB THE RAGING BULL CASINO KNOWS ME THAT YOU ALSO AGREE WITH THEM, IF YOU DO NOT PUBLISH IT FOR ME YOU ARE ALSO COMPLICATED THE POST AND I WILL MAKE IT KNOWN TO THE WHOLE WEB "
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3 years ago
Aniello, please check my previous messages and try to assist. All requested information is essential if we wish to proceed with the case, so please provide it as soon as possible.
And again, I would like to ask you to reply directly to this thread in the future and not by submitting new complaints. This is the quickest and easiest way for us to communicate. Thank you for understanding.
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3 years ago
Translation
NOTHING I HAVE NOT RECEIVED ANY MESSAGE FROM THE RAGING BULL CASINO, IT'S ALMOST 2 MONTHS TAKING AROUND, I KNOW THAT YOU AGREE WITH THEM, IF I PLAYED IT'S BECAUSE YOU SAID IT'S A GREAT CASINO, I I ALSO WANT TO GIVE UP MY WIN BUT GIVE ME THE MONEY I HAVE LOST, I HOPE THAT NO ONE WILL PLAY ANY MORE AND NO ONE TRUST MORE OF CASINO GURU.
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3 years ago
Thank you very much Aniello for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Dear aniello,
I’m sorry to hear about the complications you have been experiencing trying to withdraw your funds. I will do my best to resolve your case.
I would like to invite Raging Bull Casino into this conversation.
Dear Raging Bull Casino,
Can you please indicate the problem with the banking details aniello has submitted, and specify what information does aniello need to provide in order for the withdrawal to be successful?
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3 years ago
Translation
dear mister andrej, dear miss cristina, they know that I sent everything and they approved the documents 40 days ago, the coordinates of the post office are good but they did not accept them, then I sent the coordinates of another bank, bank saddle because 'they asked me for new coordinates of another bank, then they never answered me again, I'm sure you won't do anything because the raging bull casino policy is not to pay the players, but at least give me satisfaction to say that it's a casino of scammers, so other players don't play, you put 4 stars and said it has an excellent reputation, thank you if you do something because it's my right, best regards
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3 years ago
Translation
not even the second bank is good, I had too much patience, there are no banks for the ragingf bull casino, just cash out, I curse the money they steal and you who are accomplices, casino guru will give you a very bad advertisement because I went to trust me, I listened to you, you have 4 stars and wrote that it has an excellent reputation, shame.
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3 years ago
Dear aniello,
Unfortunately, there’s not much we can do without cooperation on the casino’s part. At the moment I can only recommend you to be patient and follow all instructions the casino gives you.
We would like to ask Raging Bull Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Translation
TODAY 30 DECEMBER AND THE RAGING BULL CASINO STILL TAKES ME AROUND, AFTER 2 AND A HALF MONTHS IT STILL ASKS ME FOR THE DOCUMENTS AFTER HAVING APPROVED THEM 3 TIMES, IT'S ALL A COMEDY ARE RIDICULOUS, AND CASINO GURU SAYS IT'S A HONEST CASINO WITH 4 STARS, OR STAY OUT AND DON'T KNOW THAT IT'S A CASINO OF SCAMBERS, OR SITE OF ACCOMPLICES, ATTENTION DO NOT PLAY THAT BEYOND LOSING MONEY, YOU ALSO DAMN YOURSELF TO WAIT FOR WINNINGS.
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3 years ago
Dear aniello,
Are the documents for identity verification the only information that you were requested to provide? It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. Unfortunately, it seems that the casino has a strict verification process, but it's not unusual.
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3 years ago
Translation
today 5th January, I ask in chat and they tell me that they are waiting for the financial team because they have a huge request for withdrawals, I think it's all a joke, 3 months to have a win and you casino gurus who defend them as well, good evening I know that you are not honest in addressing casinos, there are a lot of casinos in your list that you consider excellent, instead they are casino thieves, all this I say to help poor players like me, good evening to all
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3 years ago
Dear aniello,
It is not uncommon for withdrawals to even take months to get fully processed in some cases. Unfortunately, this might be one of those cases. Lastly, I’m very sorry that you feel as we’re defending the casino. Since we’re independent employees and professionals, the only thing we’re trying to do is to help each player accordingly.
Dear Raging Bull Casino,
Can you please clarify the situation?
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3 years ago
Greetings all,
I have reviewed the situation and it appears after lengthy discourse with the payouts department a valid withdrawal method was submitted then verified and updated in your casino account as of the 1st of January Aniello.
This is currently in the hands of our payout specialists. Please continue to keep in contact with them, follow their instructions and keep us posted.
Best wishes,
Nick and Raging Bull
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3 years ago
Thank you, Nick and Raging Bull Casino, for your reply.
Dear aniello,
I would like to kindly ask you to follow the casino’s instructions, and keep us posted here on any development regarding the case.
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3 years ago
Dear aniello,
Has there been any progress regarding this issue? We are extending the timer by 7 days. Please note that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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3 years ago
Translation
but how did you solve ??? this is another fairy tale, the support asked me for the documents again, since October I have been waiting, I have sent the documents 10 times, we will let them
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3 years ago
Dear aniello,
It seems that the casino has a very strict verification process, but it's not unusual. At the moment, the best course of action for you is to follow the casino’s instructions, and provide all required documents in the best possible quality, and as soon as possible.
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3 years ago
Translation
BLA BLA BLA, you are worse than raging bull casino, in the other post I replied that I have been waiting for 3 months and I sent the documents 10 times, but you are there or you are, I hope that no one will consult with you casino gurus anymore and no one will play the raging bull casino anymore, they cheated me and you helped fool me because you said that the casino was good with 4 stars and instead it was a scam
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3 years ago
Dear aniello,
I’m sorry to hear that you feel that way, but please understand that we are trying to help you. The most recent reply from the casino representative led us to believe that we can expect progress being made in your case soon.
Dear Raging Bull Casino,
I would like to kindly ask you to clarify the situation and state the reason why is aniello being asked to provide additional documents.
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3 years ago
Greetings all,
I am seeing that after completion of the necessary payout details the payouts department followed through and had the first withdrawal request reviewed and approved for you Aniello, I will see what I can do on my end to get it out the door for you.
No further documents have been requested and I see no further recent dialogue between the player and casino aside from some rather heated and "unproductive" exchanges on live chat.
Looking at the situation from the beginning Aniello it would seem prudent to mention that cooperation combined with clearly and calmly stating your needs can be quite beneficial in such situations.
Hopefully we have a resolution shortly.
Best wishes,
Nick and Raging Bull
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3 years ago
Thank you, Nick and Raging Bull Casino, for your reply. We will wait for further updates.
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3 years ago
Translation
JUST CHALLENGE., I STILL HERE TO WAIT AND I HAVE NOT SEEN A CENT AFTER MORE THAN 3 MONTHS OF WAITING, DO NOT PLAY RAGING BULL CASINO, BESIDES THE DAMAGE ALSO THE JOKE
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3 years ago
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I HOPE THAT NOW YOU ADMIT THAT THE LORDS OF THE RAGING BULL CASINO ARE SCAMBERS, MY FIRST WIN WAS APPROVED ON JANUARY 6 AND I HAVE NOT SEEN A CENT, THE SECOND WIN I HAVE BEEN WAITING FOR 2 MONTHS, WITHOUT THE CASINO IS MADE LOOK, IT'S MORE THAN 3 MONTHS AT THE END. , IT IS SINCE OCTOBER THAT I HAVE WON AND THAT I AM WAITING, THEREFORE ADMIT YOU OF CASINO GURU WHO ARE THIEVES, YOU WHO HAVE PUT 4 STARS AND YOU SAID THAT THEY ARE HONEST, THE CASINO SUPPORT ARE MORE AND MORE Vague and deceitful, GOOD DAY TO ALL, I WOULD LIKE TO PUT MY SOUL IN PEACE AND CONVINCED THAT I HAVE LOST MY MONEY, BUT I WANT TO WARN ALL PLAYERS NOT TO PLAY AND HOPE THAT THOSE OF THE RAGING BULL CASINO SHUT DOWN.
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3 years ago
We would like to ask Raging Bull Casino to inform us whether there has been any progress made in regards to this issue. We are extending the timer by 7 days. Please note that if the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Greetings all,
We were informed by our 3rd party payment provider that they are incapable of processing payment to HYPE bank, two of my agents Alex and Steve have been in contact in attempt to secure alternative payout details but have yet been unsuccessful in doing so.
Apologies for the inconvenience Aniello however please please follow Alex's instructions, he's been assigned specifically to help you through this so we can move forward on your payout.
Best wishes,
Nick and Raging Bull
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3 years ago
Translation
I am opening a transferwise account, after this attempt I will abandon everything, thanks for the cooperation
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3 years ago
Translation
I sent the documents as per the previous comment, this morning I received an email asking me for all the documentation again, these are crazy and they want to drive me crazy, but why don't they immediately say they don't want to pay me, they are more than 4 months, I got annoyed with posting for this mess, they are just scammers and I always hope that it is a bureaucratic fact, if they wanted me to withdraw it was enough that I withdraw with bitcoin, instead they always ask, now again for the documents, to the end all this for 600 dollars, but I give up and I also take it out with casino guru, because you have always defended them and it is not fair, I see the other reviews and I see that it is a scam casino and you do not give me any possibility to say that it is not true it is only burograzia, my new coordinates accept all payments, and with this I hope that I have closed, I wanted to go through with it but I see that there is no fund because it is just waste of time, they'll make $ 600, but lose 6000 players year
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3 years ago
Dear aniello,
I’m very sorry that you feel as if we were defending the casino. Since we’re independent employees and professionals, the only thing we’re trying to do is to help each player accordingly.
Dear Raging Bull Casino,
Could you please state the reason behind asking aniello to provide the documents again?
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3 years ago
Greetings Gentlemen,
I have reviewed all of your interactions and correspondence with the casino Aniello, I can't find an instance where Transferwise was requested or suggested as a payout method by my agents or the service agents you have been in contact with. Unfortunately our 3rd party payment providers can't send payment to them. Please communicate with and follow the instructions of either of my agents in contact with you currently, if you have an option you are considering please ask them to review the option before you commit to it as has been suggested. Alex and Steve are both willing, capable, and waiting to assist you.
Thanks,
Nick and Raging Bull
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3 years ago
Translation
I changed 4 accounts, and you always refuse them, you do not even give me a name of an account you pay, bitcoin you do not accept me to withdraw you say what to do, I would be delighted if you tell me you do not want to pay I am tired, I say it is a raging bull casino that a casino guru, I wait for another answer, you are like the plague a player must not run into this casino it's like a curse, at least give me the money I deposited
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3 years ago
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in reply to nik I put the date I sent the coordinates, just to be clear and fair, which you do not have
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3 years ago
Dear aniello,
Could you please confirm if you are currently in touch with the casino’s payouts team? Have you been suggested any alternative payment method eligible for withdrawals?
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3 years ago
Translation
no payment method has been suggested to me, they are just evasive, unfair, false,
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3 years ago
Dear aniello,
Could you please confirm that you have recently tried to discuss the payment options with the casino’s payouts team?
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3 years ago
Translation
they have my new bank details, they haven't told me if they're okay
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3 years ago
Translation
I tried to talk to the support again, but they always ask me for the documents and when I sent the new bill, ha ha ha better start laughing, I spoke with 20 names to the support, all false names logically, and they all come down from the clouds, they pretend to ask my name for safety and then ask me again everything is all a script, however I have legally won, I have deposited real money, if casino guru wants to help me as I understand well even if I have doubts. they have the bitcoin method to withdraw they would make me withdraw with bitcoin and this tarantella lasting more than 4 months would end, I am waiting for an answer from you dear casino guru because I will no longer go to the raging bull casino site, I will do it only for put the coordinates of bitcoin, good evening
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3 years ago
Dear aniello,
Thank you for the update. Since helping players is our main priority, I can assure you that we are trying to help you as well.
Dear Raging Bull Casino,
Can you please confirm if it’s possible to process a payment to the bank account details of which aniello recently submitted? In addition, I’d like to ask you to comment on aniello’s last reply.
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3 years ago
Translation
sure that you can have the payment processed with the latest transferwise coordinates, and if it is not yet possible with this further payment, as a last hypothesis BITCOIN, which I have always asked, then about you if I did not yet have a little confidence, I did not write any posts I just criticized, good day
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3 years ago
Hey all,
I'm not finding any recent correspondence with the payouts team (or my agent Alex who is also in touch) or submission of new payout details aside from Transferwise. Once we have a valid payout method on file I will be quite happy to assist you Aniello, but arguing with customer service on chat will not change the situation at hand, please just cooperate with the agents assigned to assist you and we should be able to resolve this with little issue. If there is a question as to whether a banking option is suitable or not simply ask Alex via email and he will review it for you as well as providing any other information or assistance necessary.
Best wishes,
Nick and Raging Bull
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3 years ago
Translation
I would like to know which payment method if you have also deleted me transferwise, how many current accounts I still have to open, you fail them all, 4 methods all fail, this policy is only for not paying, at least tell me how to do it, I proposed to withdraw with BITCOIN, but you never answered me, this place will also be sent to ALEX as you say and I am sure that nothing will be solved, at least admit that you are scammers and do not make me waste more time, thanks
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3 years ago
Dear Raging Bull Casino,
Would it be possible to process aniello’s withdrawal via Bitcoin?
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3 years ago
Translation
yes of course with bitcoin yes, but if you give me the authorization I do it now
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3 years ago
Hey all,
I have checked with the requisite department and unfortunately wire withdrawal is the only available option, we will need a valid bank account in order to process payment. Once again if there is a question as to whether a banking option is suitable or not simply ask Alex via email and he will review it for you as well as providing any other information or assistance necessary.
Best wishes,
Nick and Raging Bull
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3 years ago
Translation
I AM STILL WAITING FOR MRS.ALEX TO RECOMMEND ME A PAYMENT METHOD, THANK YOU
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3 years ago
Translation
DEAR ANDREJ, NO DEVELOPMENT JUST LOSS OF TIME HAVE MADE ME OPEN 3 ACCOUNTS AND DID NOT ACCEPT THEM, I ASKED TO WITHDRAW WITH BITCOIN AND THEY DON'T ANSWER ME, IT'S USELESS TO TALK ABOUT THE SUPPORT, YOU TOLD ME YOU HAD CONTACT WITH ALEX THAT DOESN'T EXIST, IT'S A FALSE NAME, I WOULD AT LEAST ADMIT YOU OF CASINO GURU THAT ARE A BAND OF SCAMS THOSE OF THE RAGING BULL CASINO, THEY ABSOLUTELY HAVE THIS POLICY OF NOT PAYING, I HOPE THAT THE MONEY THAT HAVE PAYED ME WITH THEM INTERESTS, HOWEVER YOU AT CASINO GURU ADVERTISE A LOT OF CASINO THIEVES, THIS TO WARN UNLUCKED PLAYERS LIKE ME, WHO ALWAYS FIND SCAMBERS AROUND CASINO.
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3 years ago
Dear aniello,
Could you please advise if you have recently tried to discuss the payment options with ‘Alex’ or any other casino employee?
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3 years ago
Translation
STILL WAITING FOR MY WIN, I WAS REASON YOU OF CASINO GURU ARE COMPLICATES OF RAGING BULL CASINO, YOU STILL HAVE ON YOUR SITE THAT RAGING BULL CASINO HAS AN EXCELLENT REPUTATION, INSTEAD IT'S ALL FALSE, YOU SPEAK WELL ABOUT CASINO WHO SCAMS , YOU ARE ONLY COMPLICIANS
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3 years ago
Dear aniello,
Could you please confirm that you have discussed the payment options with ‘Alex’ or any other casino employee?
In addition, I’d like to assure you that we are aware that Raging Bull Casino belongs to a group of casinos well known for long waiting payout times. We warn players about this fact by mentioning it in our review of the casino.
I truly believe that if you cooperate fully, it will only be a matter of time before you will receive your funds.
Lastly, I’m very sorry that you feel as we’re siding with the casino. Since we’re independent employees and professionals, the only thing we’re trying to do is to help each player accordingly.
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3 years ago
Dear aniello,
We’re extending the timer by 7 days. Please kindly note that in case you fail to provide the required information in the given time frame, we will have to reject your complaint.
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3 years ago
Translation
DEAR ANDREJ, YOU HAVE POSTED THAT THE RAGING BULL CASINO HAS AN EXCELLENT REPUTATION, A CASINO THAT HAS AN EXCELLENT REPUTATION DOES NOT MAKE YOU WAIT 4 MONTHS FOR A WIN, WHATEVER THE METHOD I CHOOSE THEY WILL MAKE MORE MONTHS PASS AND SO THAT ENDS, ONLY THEY HAVE FOUND A PLAYER WHO DOESN'T GIVE UP TO LOSE HIS MONEY, I HAVE DEPOSITED WITH REAL MONEY.
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3 years ago
Dear aniello,
As I explained before, we are fully aware of long waiting times for withdrawals that all the casinos in this group share. I can only imagine how frustrating this is for you. However, please understand that not only withdrawal time frames have an influence on the casino’s rating and reputation. If you wish to learn more about how we review online casinos, please check the following article: https://casino.guru/our-casino-reviews. I hope it will help to better understand the whole process.
Could you please advise if you have recently suggested or have been suggested an alternative bank/payment method by a Raging Bull Casino staff member?
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3 years ago
Translation
ABSOLUTELY NOTHING, WHEN I SEND NEW COORDINATES TO ALEX YOU DO NOT FEEL MORE, IT IS STILL AUTOMATIC THAT THE INTENTION TO PAY THOSE WHO WIN IS NOT, THEY HAVE A BITCOIN WITHDRAWAL METHOD, BECAUSE THEY NEVER HAVE IT ACCEPTED, BECAUSE THEY DON'T TELL ME HOW I SHOULD TO WITHDRAW, THE SUPPORT IS KINDLY AVAILABLE FOR TAX, BUT IT'S ALL A TRICK TO LET PEOPLE PLAY, I ALWAYS CONVINCED MORE THAT THE WINNING MONEY AND THE MONEY OF THE DEPOSITS I LOST THEM, AND I WILL TALK TO THE WHOLE WEB THAT THIS CASINO ARE THIEVES (RAGING BULL CASINO DO NOT PLAY THAT DO NOT PAY YOU)
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3 years ago
Thank you, aniello, for clarifying.
We would like to ask Raging Bull Casino to comment on aniello’s statements and clarify the situation.
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3 years ago
Greetings Aniello,
Only through direct search I have found your emails sent to a generic support inbox. Please respond directly to my agent Alex by replying to his emails, he is there to help but needs to receive the messages you are sending to do so. This means either clicking the reply button or sending your email to our departmental inbox from which he has been contacting you with his name in the subject.
Thank you for your cooperation,
Nick and Raging Bull
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3 years ago
Translation
I did everything you told me, but as soon as I talked about having the credit with bitcoin it disappeared and this means that they don't want to pay and the strange thing is that you cover them, you defend them, you always find some excuse to casino guru, you are more dishonest than raging bull casino, from now on my reviews will always be negative both on you casino guru and on raging bull casino, have a nice day
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3 years ago
Dear aniello,
I’m sorry that you feel as we’re siding with the casino. As I explained multiple times before, we’re independent employees and professionals and the only thing we’re trying to do is to help each player accordingly. We’re not trying to defend or cover for the casino in any way.
I’d like to ask Raging Bull Casino to clarify the situation.
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3 years ago
Hey all,
There has been no further attempted contact between the player and the casino in any form that I can find.
I would like to point out Aniello that there is no physical way for us to delete an email that has been sent to you, it's the nature of the technology. I will however request Alex contact you once again in attempt to resolve this situation.
Best,
Nick and Raging Bull
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3 years ago
Thank you, Raging Bull Casino, for clarifying.
Dear aniello,
Could you please comment on the casino’s statements and provide explanations?
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3 years ago
Dear aniello,
Is there any news regarding your complaint? We’re extending the timer by 7 days. Kindly note that in case you fail to reply in the given time frame, we will have to reject your complaint.
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3 years ago
Translation
IN THE END, DON'T PLAY RAGING BULL CASINO AND DON'T TRUST CASINO GURU BECAUSE THEY ARE AT THE SERVICE OF CASINO THIEVES AND WITH THIS I HAVE NO MORE NOTHING TO SAY YOU ARE ONLY 4 MONEY SCAMS, THERE ARE NO METHODS TO WITHDRAW, BECAUSE YOU YOU HAVE NO INTENTION TO PAY
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3 years ago
Dear aniello,
We are extending the timer by 7 days. Please be aware that in case you fail to cooperate or provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Dear all,
Unfortunately, we’re forced to reject this case because the player has repeatedly failed to follow the casino’s instructions and answer our questions. Without the player’s full cooperation, it’s not possible to continue resolving the issue or suggest possible solutions.
The player can reopen this complaint anytime.
