Raging Bull Casino - Player is complaining about a very long withdrawal process.

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I won $100 via fee spins at Raging Bull after I deposited $200. Their behaviour is like water torture. They string you along for as long as you keep asking to be paid and never pay you. I was told after 2 months my money had been wired to me but it was another lie. Every step has a 10 day wait period. Withdrawal wait Payment Method Approval wait Send to finance Wait Finance prepare to pay Wait Payment sent for payment Wait Get told you have to start again with a new payment method and get sent to the start again,  Do it again then get asked a security question and get sent to the start again. Get told you have been paid then told start again with a new payment method... till it dawns on you they will never pay you.  It is cruel.  They are the same people at Planet 7 so blacklist them also.

Dear Catherine,

Thank you very much for submitting your complaint through our website. We are very sorry to hear about the problem with your withdrawal. It can take some time to process the request, especially if it is your first withdrawal and your documents are not verified. Have you made a withdrawal in this casino before? Is your account verified?

Could you forward to us your communication with the casino, please? We would like to know the reason for delaying your withdrawal for so long and this might help us get more information.

Best regards, 

Kristina

Gladly will do thank you

Hello Catherine,

could you send it to kristina.s@guruadmins.com, please? I will have a look at it as soon as possible. I hope I can find there some information, that could help us move in the right direction. 

Thank you for your patience. 

Kristina

Dear Catherine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.