Rabbit Win Casino - Player's withdrawals are being denied.

I had a very good win on the site and told they needed to check the win before I could withdraw. They informed me I was ok to withdraw as the checks had been completed. I was then told I could only withdraw 400 at a time, but could make several withdrawals a day. I tried to make withdrawals but they got rejected after waiting over 24 hours. It was then that I realised they wasn’t going to pay out, total scam. They are happy to take your cash with no intention of paying out

Hello Debs666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabbit Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I had won the money then sent all documents they needed to them, all checks then were done and my account was verified. Then when I made a withdrawal they rejected it saying they had to contact the games provider on the winning. I then got a call saying they had checked the win and I was ok to withdraw. I hadn’t used any bonus it was real money. The last time I chatted was an email to them regarding closing my account because of not allowing me to withdraw, I had also had a few conversations via online chat again about withdrawing

That was the last communist with rabbitwin

Hello Debs666,

As stated above, withdrawals make take up to 14 days after the verification got finished. Can you please advise if your account is currently still open and since when exactly are the latest withdrawals pending?

Once my documents had been submitted and approved I made a withdrawal request but it got declined because they said they needed to make further checks. Then I received a call saying the checks were fine they just needed to check the win. I then received another call saying everything was fine and I was ok to withdraw. So all checks were completed - no I played the cash and closed the account. I had also read on the site that players can discuss withdrawing larger amounts money, but when I asked I was told no, just one 400 at time, but could make a few withdrawals a day, but that wasn’t the case because they declined the withdrawal. I closed the account because they had no intention of letting me withdraw, if they was they would have discussed withdrawing larger amounts or spending up my withdrawal

Hello Debs666,

Can you please clarify since when exactly was the payout pending?

I can’t remember the exact date sorry

Thank you Debs666 for all the information provided. As you still had remaining balance on your account which was not transferred to you, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

No I spent it all in order to close my account because all they were doing is messing me around

Dear Debs666, it is unfortunate to hear you have spent all your funds as we won't be able to help you further in this case and this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.