R7 Casino - Player's withdrawals are delayed and insufficient.

Good day! I would like to leave a complaint about the R7 project.

I am an ordinary player who, like others, came to play and win money, but when I eventually won, the project began to put spokes in the wheels in every possible way (I am not talking about verification - that’s just the tip of the iceberg). Below I will share my experience.

What I have gone through in these almost 3 weeks:

1. Verification - with additional documents (a million different statements, confirmations, etc.)

2. Video verification with casino representatives

3. For 10 days they didn’t pay anything at all, they probably wanted me to lose the money.

4. They started paying money not according to the limits, I have a level of 4,000,000 per day, they paid me 900,000 at most.

. The support transferred me from one agent to another, when I asked why they weren't withdrawing money, they said that I had exceeded the limit, when I asked why they were withdrawing less than 4,000,000 as I should have, they came up with the idea that I had a 1,000,000 limit, I have a screenshot. When I asked why I had 1,000,000, they didn't give a clear answer and constantly wanted to close the chat. < By the way, you have to wait 10-20 minutes for each chat. As a result, they were supposed to withdraw 40,000,000 from my winnings according to the limits in 20 days, but in the end they withdrew 8,000,000. I received 5 times less money, they don't give clear answers, they just give me the runaround. During these days, I probably received 50 cancellations for various reasons, they refused to pay me to another verified card, because of which I received a block from the bank, only then they started paying, again not according to the limits. My payments are being processed for 20-30 hours. The support team says to all inconvenient questions that it is not their competence, to the request to transfer the chat to someone whose competence they say that there is no such option.

They have been paying 190,000 RUB per day for several days now. Moreover, they always pay in equal amounts and claim that they have problems with the payment, and do not give any alternatives.

They don't go to a meeting to reach a consensus.

No alternatives are offered.

Dear Dinar2025,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify how much money you have in your casino account?
• Do you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear customer, First of all, congratulations on your big win! We are sincerely happy to see our users receive their well-deserved payouts and thank you for your trust in our casino. Regarding your request, we would like to confirm that we are indeed doing our best to successfully withdraw your funds. However, unfortunately, due to temporary technical difficulties on the side of the payment system, some transactions may take longer than usual to process or be subject to automatic cancelations, and unfortunately, we cannot influence the payment processing on the payment system's side. In such cases, we can only wait for the payment provider to complete all necessary procedures. We fully understand your concerns and ensure that our team continues to monitor the situation. Thank you for your patience and we hope for your understanding. 

Best Regards, R7 Casino team

Kristina ! Good evening!

I currently have 103,729,537 RUB on my balance

No applications, today as usual we withdrew 200,000 instead of 4,000,000 RUB

The casino does not offer alternatives, avoids answers and lies in the chat

When I won, I didn't use the bonus, I was just a lucky player, and the casino doesn't fulfill its obligations to the players, everything is fine with them when it comes to depositing, but when it comes to paying out winnings, they have problems and can't pay. Please note that they pay me in equal payments every day, which is obvious that everything is fine with them, and hiding behind problems, they may not pay me at all.

I ask the forum administration and other players reading to imagine how long it will take them to withdraw my winnings with such payments and ask yourself whether you want to play on such a project?

This week I will send a letter to the licensee, because they are absolutely obviously scamming me and my data was leaked, different people write to me on personal contacts

Since I understand that the amount is large, I even made concessions to them and offered to agree that they pay me for an alternative, and I don’t withdraw more than 15 million per month, they simply don’t want to pay at all.

Thank you for your reply, Dinar2025. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

As we can see, the casino does not follow its rules to the player at all. I have tried many times to convey that if they do not want to pay 40 million a month and as they say that they have problems with the payment system, then we can change it to an alternative, they simply ignore and also pay me 200 thousand now. Based on this, I can say that they are deliberately and consciously underpaying me. I ask the administration to pay attention to how they behave in the chat, transferring me between operators and lying to me about my limits, giving themselves away. I suspect that they will continue to lie

Dear Customer,

From our side we do our best to disburse the funds. Unfortunately, not all requests are processed by the payment provider and because of this they are canceled. We apologize for the situation and hope that it will stabilize.

Best Regards, R7 Casino team.

Thank you very much, Dinar2025, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

R7 representatives, as I already said, it’s not my problem that you accept deposits from people but can’t pay

Provide me with alternatives for withdrawing funds, if this is an unaffordable amount for you to pay out funds, I said I can make concessions and withdraw less but stably to an alternative

It is beneficial both for you from a financial and reputational perspective and for me that you will not torment me.

Dear Dinar2025,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Dear R7 Casino,

I understand that issues with the payment service provider can occur, but it seems that this same issue continues to repeat. If, in the current situation, you are unable to process the withdrawal within the limits corresponding to the player's level (which have been set by you), would it be possible to offer an alternative method for the withdrawal?

I look forward to your response.

Best Regards,

Kubo

Dear Kubo,

We understand the situation and would like to clarify that the withdrawal process is carried out in strict accordance with our internal rules, which the player agreed to upon registration.

Withdrawal method matches the deposit method: If a deposit was made via card, the withdrawal must also be processed to the same card.

Payment provider limits and technical errors: We process withdrawal requests in accordance with the established limits. However, technical errors may occur on the payment provider’s side, which can be related to both the sending and receiving banks.

Based on the information provided above, our project has not violated any rules in this case.

Please let us know if you have any further questions or require additional information.

Best regards,

R7 Casino team.

Please note that the casino did not have any technical problems accepting my deposit.

Therefore, if they refuse to pay for alternatives, they are deliberately simply ripping people off.

I would also like to note that the casino simply may not want to pay out the winnings and will cancel payments as it is convenient for them and say that we have technical problems, because if they wanted to pay, they would have offered some crypto that should definitely work fine!!!

I would also like to note that the casino takes 5% of each of my winnings on the card as a commission, maybe because of this they don’t want to pay for alternatives in order to take more money for themselves

The amount of money they have to pay is very large and at this rate they will be taking me years to withdraw it!!

In addition to forums and licenses, I will highlight this as much as possible in the media space on YouTube and through streamers.

I ask the forum administration to give maximum publicity to this incident!!

Thank you!

Good day! I talked to several people who play on these projects (yes, as it turned out, they have several projects). Players claim that they make deposits from a card and they are paid in crypto, this is some kind of nonsense, they really just delay my payments, I ask the administration to take action.

I asked these people to make screenshots, there will be proof, and also proof will fly in addition to the letter for the license.

I'm waiting for what kind of lie the casino administration will come up with this time.

Dear Player,

From our side we do our best to pay you funds, and we are paying them. 

According to our rules, the method of your withdrawal must be the same as the deposit method, there can be no alternative in this case.

We are sincerely sorry that there are difficulties with payment providers at the moment, however our team is working to pay you your winnings as soon as possible.

Best regards, R7 Casino team.

Administration of r7, give a direct answer, do you pay other players not in accordance with your own rules that you stated above?

Just write yes or no

Dear Dinar2025,

Unfortunately, we cannot force the casino to act against their Terms & Conditions. Additionally, it is standard practice that withdrawals can only be sent to a previously verified payment method.

Could you please clarify the current withdrawal pace? Is it still around 200,000 RUB per day? Also, how much have you been able to withdraw so far?

Thank you.

Dear R7 Casino,

If the player deposits using a different payment method, such as crypto, and successfully verifies it, would it then be possible to switch withdrawals to that method? Would it help to speed up the process?

Looking forward to your response.

Unfortunately, since the winnings were received from the deposit by card method, the withdrawal is only available on this method. From our side we do our best to withdraw the client's funds. If the user makes a deposit from cryptocurrency after receiving the winnings, the withdrawal of this winnings will still be available only to the bank card.

Regards, R7 Casino team.

Kubo , good afternoon! They pay pennies 100k -200k, in a month and a half they paid 14 million, although the monthly limit is 40 million

Moreover, when communicating with other players, it turned out that they are lying about these rules, just as they are evading the answer here.

R7 admins, please answer, do you pay other players with crypto if the deposit was from a card?

Wait, if we are talking about rules and conditions, is it normal that they break one rule by referring to another? According to their rules, they should pay me 40 million a month, is it my problem that they say they have technical problems with their cards? So tomorrow they will say that it is impossible to withdraw to the card and will not pay me at all?

Convenient position to accept all deposits, and when someone has a win say sorry we have technical problems, you will not receive your winnings.

Maybe you could write in your rules that you can't win?

Dear Guru Administration and Players, Do you see that the casino somehow tried to solve this problem? They just openly try to cheat, evade and do everything to avoid paying money.

Dear Player,

Unfortunately, technical difficulties with the maps are not on our side. The payment provider does not allow some transactions, we try to withdraw the maximum we can. From our side we do everything possible for this.

Unfortunately, it is not possible to withdraw to the cryptocurrency method, because according to the rules the withdrawal method must be the same as the deposit method.

If necessary, we can provide the administration with all the necessary proof of withdrawals.

Best regards, R7 Casino team.

I'm asking for the third time, please answer, are there any players you pay that don't comply with the rules described above? Just answer.

What evidence can you provide? How do I know how your withdrawal process works and the administration? You can draw whatever you want on your casino

Dear Dinar2025,

I understand your frustration with the delay in withdrawing your significant winnings. However, as I mentioned earlier, we cannot force the casino to act against their Terms & Conditions. While you may feel that the casino has previously violated their own terms, which may be why they are now refusing to offer you an alternative withdrawal method, even if that were the case, do you expect them to admit it? Furthermore, even if we had confirmation of such violations, we still cannot dictate which payment method the casino should use.

In the casino review, we mention the monthly withdrawal limit of €5,000 per month based on this term:

"In case the user’s balance exceeds the total amount of his deposits by at least 10 times, the casino reserves the right to limit the withdrawal amount to 5000 EUR (or equivalent in another currency) per month."

In your case, the casino has been paying out significantly higher amounts, so I can only recommend that you remain patient. Keep in mind that the casino must maintain the stability of their cash flow in order to accommodate many players at once. Additionally, the volume of requests can impact the PSP's ability to process these transactions.

Thank you for your understanding.

Dear R7 Casino,

As mentioned, I kindly request that you provide evidence of the processed withdrawals. Additionally, I would appreciate it if you could provide proof that the issue has been addressed with the payment provider and that you are actively working on a resolution. Please send all relevant information to my email address at jakub.m@casino.guru.

Thank you.

Dear forum administration, the casino made these amendments after I received my winnings, I have screenshots of all the rules, after they started to deceive me I made all the screenshots, the rule was added after.

So they are hiding behind one rule and violating another about my limits. Other players are currently even continuing to be paid using other methods. Several players wrote to me after reading the complaint and are ready to provide screenshots where the deposit was from the card, and the withdrawal was made using other payment methods.

Regarding my payments, I have in my personal account almost dozens of pages of cancelled payments mixed with single successful payments, should I shoot a video for you? Since there will be dozens of screenshots, tell me what is more convenient for you.

It is obvious that the casino administration is deliberately withholding my funds and is looking for every reason not to pay.

They asked me for a million documents, video verification, and now in almost 2 months they have withdrawn about 14 million, when at my level they should have withdrawn about 80 million.

+ 2 months since they say they have problems and refuse to pay for alternatives, how long should we wait?

Do you side with a casino that deliberately does not pay out winnings?

It is obvious that they are lying and avoiding answers.

A complaint about the license has already been sent, I am waiting for a response.

Your forum obviously has an unscrupulous casino that is cheating people out of money.

If tomorrow they say that they can't pay out winnings at all because they have problems and won't pay people for a couple of months, you just say that everything is ok - wait?

Hello, Kubo. We have sent all the evidence to your email jakub.m@casino.guru 

Dear R7 Casino,

Thank you for providing the relevant evidence.

Dear Dinar2025,

As I mentioned a week ago, we are unable to force the casino to change the payment method or speed up the withdrawal process. Currently, the casino is facing challenges with payment systems blocking some transactions, which is unfortunately beyond their control.

Additionally, as stated before, the casino’s Terms & Conditions mention a withdrawal limit of €5,000 per month due to an unfavorable rule. While this rule is obviously not being strictly enforced by the casino, their safety index displayed on the review has already been negatively impacted because of it. However, since they are processing payouts that significantly exceed this monthly limit, there is no valid basis for us to penalize the casino further.

I will continue to monitor the pace of your withdrawals for a while longer and will provide a final conclusion once more information is available.

Thank you for your patience and understanding.

As I already said, the rule was introduced after I received my winnings, is it convenient to introduce rules and then apply them when it is convenient? Maybe they will come up with a rule tomorrow and just write off the winnings? Will they say that it is impossible to win 100 million?

Their problems, not the clients, I have not been paid out according to my limits for 2 months, they systematically lie and I have already provided proof above with the support correspondence, where one says that the limit, as indicated on the site, is 4 million per day, and the second says 1 million and transfers me when he said too much, during that period of time they were actually paying me 1 million, from which you can already understand that they themselves decide how much to pay.

You are now justifying a scam on the part of a casino that does not want to pay out winnings, there are a lot of inconsistencies in what they say. Why don't they give me an alternative if, as they say, they have problems, although from the above it is obvious - they are lying and that is why they give alternatives, it is convenient to do so, several players wrote to me and are ready to provide screenshots where they make deposits from cards and they are paid in crypto.

It's been 2 months since I won and I was paid 15 million out of 80 million, do you think this is normal?

You can add casinos to the blacklist for cheating players, but apparently it is convenient for you to cover them up? I did not expect such a large forum to agree with scammer projects, very disappointed.

What evidence from what I described above do you need to provide to add a project to the blacklist?

Dear Dinar2025,

The casino's specialized limits for VIP players are entirely managed and enforced by the casino itself. When we review a casino, we consider the worst-case scenario regarding withdrawal limits, which in this case was €5,000 per month (approximately 450,000 ₽). Even if this specific term were not present, we would have applied the lowest monthly limit for Level 1, which is 4,000,000 ₽ per month. Higher VIP limits are not relevant to this investigation.

What I was trying to explain is that we cannot and will not penalize the casino as you are requesting. Your current withdrawal pace is around 7,500,000 ₽ per month, and in February alone, you successfully withdrew exactly 10,045,000 ₽ - more than 22 times the stated monthly limit.

I am still unsure what "scam" you are referring to, as the casino continues to send you significant amounts almost daily. Additionally, I kindly ask you to refrain from statements suggesting that we are "justifying a scam," as there is no evidence of any fraudulent activity on the casino’s side. We are simply presenting an objective evaluation of the situation. I do not understand why you continue to denigrate the casino, despite having won such a substantial amount, just because the payouts are not as fast as you would like.

I will extend the timer for an additional week to gather the full withdrawal history from the casino for the last two months and will provide a final decision accordingly.

Thank you.