The player from Austria has not received her withdrawal. The complaint was rejected because the player didn't respond to our messages and questions.
My winnings have not been paid out!
I've been trying to pay out my winnings for days, but to no avail.
There are always other excuses from support.
am helpless
Dear davorfarkas7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina