HomeComplaintsQuatro Casino - Player’s withdrawal has been delayed.

Quatro Casino - Player’s withdrawal has been delayed.

Amount: €10,700

Quatro Casino
Safety Index:High
Submitted: 07 Nov 2022 | Case closed : 22 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Austria has not received her withdrawal. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

My winnings have not been paid out!

I've been trying to pay out my winnings for days, but to no avail.

There are always other excuses from support.

am helpless

Automatic translation:
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2 years ago

Dear davorfarkas7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear davorfarkas7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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