Pure Casino - Player hasn't received a bonus.

I got this message saying I win 5000 dollores and I pushed on the page and it took me to purecasino and I thought it was just something that loaded so I did it again and back to the same site. When I got in it I didn't know what to do and my phone rang it was a guy from the online purecasino. I told him about the 5000$ and he said he would take care of it and get back to me. I got another email saying I got 25$ to play and 150 I could take out and the I got ano

ther one saying I got another 20o in nit coin that's not even 5000$ went to the site I got 25$ that's it . They won't talk to me in the email at all there ignoring me I got ahold of the. Finally and they didn't want to resolve it so I told I had prove and I sent them screen shots. They still made up excuses. So I. Writing you all with the duspute

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind as to forward me the original email with the $5,000 bonus offer, so we can gather as much information as possible? My email address is kristina.s@casino.guru. If there is any other relevant communication between you and the casino, please forward it as well.

Looking forward to hearing from you.

Best regards,

Kristina

I got three more emails seen you haven't forgot about me and whatever they're offering me is not near the 5,000 they're supposed to be giving me I just don't understand we'll see you though thank you appreciate you

Thank you for your reply, Robert. I’m very sorry but I haven't found any emails from you providing the required information. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear only1cordova,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.