Pulp Casino - Player’s withdrawal has been delayed.

I have been waiting 8days for payment to go in bank and all I get is they will look into it but don't get emails back or nothing ? I've never had any on this problem with any other casino it's never taken 8 days or more , so I am still waiting for payment 9 days after withdrawal??

Dear Emma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Thank you i withdrawal on the 18th Feb and I have sent numerous emails to support service and had no reply all I get off the agents is I will send a message to the financial team and never get any reply x

Thank you for you reply, Emma. I fully understand your frustration. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

All I'm getting is off the agents they say they sent it to financial to the correct place, I have still not received a email off anyone, which I feel is disgusting

Thank you for the updates. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Hi still no payment and I have been verified but its the 1st time I've withdrawn from them , I keep getting told different things by different agents ( online help )one told me I would have payment by Tuesday then another was snotty and said I've told you before you will receive email when payment gone through , but in 2weeks payment has been going through I have received no emails until yesterday and even then I still don't know when I'm going to receive payment , it's just disgusting how been treated and I've never had a payment take this long ? Kind regards emma x

They have sent a email now stating I have have 2 accounts which was not the case so they have cancelled my withdrawal and blocked me so I can't speak to anyone about anything?? THIS CASINO IS A SCAM AVOID, how can it take 2 weeks to withdrawal and then get a email withdrawal cancelled and block me so can't speak to anyone ?

Thanks for the updates. I checked the casino's General T&C and I found this:

"5. Players are limited to one account with the website. If we find existing evidence of multiple accounts being open or ‘multi-accounting’ then we may deem it necessary and retain the right to close all associated accounts with immediate effect and cancel any and all transactions. The blocking of play and prize distribution is included in this also."

Is there any chance, that someone from your household or using the same IP address has created an account at this casino too? Have you accumulated your winnings with or without an active bonus, please?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Hi I had a issue with a account and they couldn't sort the technical issue out so told me to open another account which there is proof no other account was used only the one I opened up with just a new email dye to the other not working and I have been using for weeks and it's the same address and bank card and documentation to verify my identity they verified it all clear to play and I won money with my own not a bonus , they have blocked me so I can't get intouch with them, I asked if that's the case then can they refund all my deposits or the winnings due to them giving me false information ? Kind regards emma

Could you please indicate when exactly you opened the second account? What was the issue with the previous one?

Also, would you be so kind as to forward me the conversation in which the casino suggested opening a new account?

Hi I opened the other one due to the site not loading and messaging agents lots of times but all you got was the technical people will look into it , I can't get onto my account now due to blocking me straight away I opened account January, I can prove I won the money,

I still haven't received proof that the casino allowed you to create another account. Please, forward it as soon as possible. I am sure you understand that this is essential evidence in a case like this when your winnings have been confiscated because you had more than one account. Thank you in advance.

Hi I can't prove it due to them closing my account and can't get on account the agent told me when I messaged them on the site the online agent x

Thank you very much Emma for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Emma,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Pulp Casino to join the conversation and aid in the resolution of this complaint.

Pulp Casino, can you please provide further insight into the situation?

Thank you, I have got proof of the technical problem and if I had numerous accounts what I was using can they prove I was using them all at same time?? Ans prove I withdraw from any of the accounts please?? Because I know I wasn't I spent alot of money on the site and as soon as I tried to withdraw they use this excuse .

I just want to know how it's allowed that they take my money( alot of money then as soon as I try and withdraw they close my account? I had my Id approved which would have shown them I had another account which is why I used it due to them telling me to open another account so why they allow that ?? I would NOT have been stupid enough to have different accounts cuz what am I gaining ?? Cuz if it was the bonuses why didn't I open another because I had used all the bonuses up weeks ago??? Since this happened I have read alot of bad reviews and now so if they have closed my account why keep sending me offers to return ?

Dear Emma,

I have so far had no response from the casino so I will attempt to contact them again.

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Emma,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

The casino suggests on its website that it has a license from Gaming Curacao, but we were unable to verify this. I still recommend you to contact them here (info@gaming-curacao.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I wish I could be of more help.

Kind regards,

Adam