Pulp Casino - Player has been experiencing technical problems with his account.

As soon as my account was fully verified i could not get onto the my wallet page to withdraw and also my profile page and i cannot play any games and i have raised this issue everyday for the last 5 and all they say is that they are waiting to hear back from there software provider and now there is no live chat so i cant contact them can you help me please

Hello Ricky,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you happen to have any screenshots or video recordings showing this problem, so I can better understand what is going on?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Good day,

Can you provide your player Id so we can check all information .

We do have support 24/7 and i am sure that you 've been answered for all questions.

FYI to withdraw you need to finish wagering and have approved documents .

We had this issue with providers and really sorry about it .

Thank you Pulp Casino Team for taking your time to reply to this complaint.

Dear Ricky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have no access to my user id because i cant get into the wallet or profile page this is the issue. I also cant play any games

Dear Pulp Casino,

Would the player's registration email be enough to locate his account?

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Please try one more time , I am sure your account is working perfectly fine and you can see your balance , this issue was fixed. Also if you have any questions and looking for immediate response ,contact our support , thanks.

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Hi i have just tried and my account is still the same i cant see my balance my profile or play any games

Hello everyone,

Consi89, could you please post here some screenshots showing the problem? If possible, please create a video recording showing us the missing balance, profile, and games. If you are unable to upload it here, please send it to kristina.s@casino.guru. Thank you in advance.

Dear Consi89,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.