User Profile Complaints Reviews

rfx1991's reviews

bronze
Rfx1991
Advanced Novice
8 months agoOriginalTranslation
I've been playing at this casino for a while and have already made a few withdrawals. Last time I wanted to withdraw €3,000. Since I made a deposit with a virtual credit card at some point, I had to verify it. The documents I submitted weren't enough for the casino and after a long discussion I had no choice but to gamble away the €3,000. Now a manager wrote to me and asked me why I closed my account. After I explained it to him, he quickly verified my credit card without any further documents being required and reopened my account. It's amazing how quick and easy this can be. I have just made several deposits with a 50% bonus and had such a bad RTP that I have rarely experienced in 4 years of online casinos.
Read moreRead less
  • Reasonable game selection
  • Bonus offers are fine
  • Verification problems when requesting a withdrawal, unnecessary problems on the part of the casino so that money is gambled away again. When an account is closed, verification is suddenly no longer a problem
Automatic translation:
All LetsLucky Casino reviews
bronze
Rfx1991
Advanced Novice
11 months ago
Automatic translation:
All 5Gringos Casino reviews
bronze
Rfx1991
Advanced Novice
1 year agoOriginalTranslation
The game selection is good, the casino runs well and is well laid out.
Yesterday I deposited €120 because I received a 70% Easter bonus. The bonus was not credited automatically so I contacted the chat. The employee then told me that I am excluded from bonus promotions. I don't know why, as I've always followed all the rules. I consider this behavior of a casino to be dubious and would not deposit here again.
Read moreRead less
  • Good game selection
  • Good website design
  • Fake bonus offers
Automatic translation:
All Boomerang Casino reviews
Boomerang Casino
1 year ago
Dear Rfx1991,

Thank you for taking the time to review our services. Please accept our sincere apologies for any inconvenience you have encountered.

We pride ourselves on providing professional service and would like to make sure this is reflected in all of our customer interactions. If there are specific details about your case or the process you would like us to review, please let us know, so we can make sure these issues don't happen again. You can contact our customer service via the following email: support@boomerang-casino.com

We do our best to provide our users with a reliable service.

If you have any further questions or need help, please contact us. We are always ready to help you!

Kind Regards
Boomerang Team
bronze
Rfx1991
Advanced Novice
1 year agoOriginalTranslation
The casino has a wide range of games. The support is partially overloaded. Yesterday I deposited €150 because I was offered a 70% Easter bonus and 50 free spins on the homepage. After waiting 10 minutes in the chat I was told that management has decided that I won't get the bonus. I have not received an explanation. The offer was still valid for more than 6 hours at the time. You are lured here with an offer, which you then do not receive. I would not deposit here again and would not recommend it to any other player. If you already cheat with bonuses, then do this with payouts as well.
Read moreRead less
  • Large selection of games
  • Bonus bait offers not given after deposit
  • Sometimes very slow support in the chat
Automatic translation:
All PowerUp Casino reviews
PowerUp Casino
1 year ago
Hi Rfx199,

Sorry to hear you didn't receive the bonus offer. If you contact our support team directly, they will be happy to issue the bonus.

We will also submit a tech ticket to see why this bonus wasn't issued automatically.

Hope to see you on the site again soon.

Best regards

PowerUp Casino
User Profile | Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news