rfx1991's reviews

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3 months agoOriginalTranslation
My deposit of €100 took a little longer because the amount wasn't credited to me at first. After I contacted support, it only took a few hours and the money was credited to my account. I used the 100% welcome bonus, which I was able to successfully wager. With a bit of luck, I won €3,000 after wagering the bonus. The verification only took 10 minutes. I had my winnings in my account 1.5 hours later. Overall, I'm very happy with the casino so far.

Update from 09.09.24:
I have now been able to make further withdrawals in the mid-four-figure range. All withdrawals have been smooth and quick. I have been very lucky here in the last month. This will not be the case forever, but at least you know that you will receive your money quickly and reliably at this casino. So far it is one of the best Hollycorn NV. Casinos.
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  • Fast payout
  • Easy verification
  • Good selection of games
Automatic translation:
4 months agoOriginalTranslation
The selection of games and the design of the website are good, as you would expect from Hollycorn Casinos. Everything is very solid. Verification was quick and easy. Unfortunately, withdrawals take a very long time compared to other casinos in the group. I had won €4,000 and wanted to withdraw it. You can only withdraw €2,000 per day, so I had to split the withdrawal into two transactions. My first request was rejected after more than 80 hours and I was asked to choose a different withdrawal method. Of course, it then took another 54 hours until the withdrawal was confirmed and I received the money. For me, it was the last time I played there. There are enough casinos that process withdrawals within 1-2 hours or at least the next day.
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  • Good selection of games,
  • Good website design
  • Payouts take a long time
  • The chat was not always available
Automatic translation:
SpinJo Casino
4 months ago
Dear Rfx1991,

Thank you for your detailed feedback. We’re pleased to hear that you enjoyed our game selection and website design, and that the verification process was smooth.

We understand your frustration with the withdrawal process and apologize for the delays you experienced.

We would like to assure you that we are always doing our best to process the withdrawals as fast and securely as possible!

Please rest assured that we are continuously working to improve our services and appreciate your input. Your feedback helps us enhance the overall experience for our players.

If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for your understanding and for sharing your experience.

Best regards,
The SpinJo Team
1 year agoOriginalTranslation
I've been playing at this casino for a while and have already made a few withdrawals. Last time I wanted to withdraw €3,000. Since I made a deposit with a virtual credit card at some point, I had to verify it. The documents I submitted weren't enough for the casino and after a long discussion I had no choice but to gamble away the €3,000. Now a manager wrote to me and asked me why I closed my account. After I explained it to him, he quickly verified my credit card without any further documents being required and reopened my account. It's amazing how quick and easy this can be. I have just made several deposits with a 50% bonus and had such a bad RTP that I have rarely experienced in 4 years of online casinos.
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  • Reasonable game selection
  • Bonus offers are fine
  • Verification problems when requesting a withdrawal, unnecessary problems on the part of the casino so that money is gambled away again. When an account is closed, verification is suddenly no longer a problem
Automatic translation:
1 year ago
The casino lures in emails with bonus offers of 150% for the next deposit. Then when I deposited money, I was told that the management decided that no bonus was available for me, no matter what emails I received. I will not be depositing any more money here and will delete my account. I would also not recommend anyone else to play here or any other casino in this family.
  • Large selection of games
  • Fraudulent bonus offers
1 year agoOriginalTranslation
The game selection is good, the casino runs well and is well laid out.
Yesterday I deposited €120 because I received a 70% Easter bonus. The bonus was not credited automatically so I contacted the chat. The employee then told me that I am excluded from bonus promotions. I don't know why, as I've always followed all the rules. I consider this behavior of a casino to be dubious and would not deposit here again.
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  • Good game selection
  • Good website design
  • Fake bonus offers
Automatic translation:
Boomerang Casino
1 year ago
Dear Rfx1991,

Thank you for taking the time to review our services. Please accept our sincere apologies for any inconvenience you have encountered.

We pride ourselves on providing professional service and would like to make sure this is reflected in all of our customer interactions. If there are specific details about your case or the process you would like us to review, please let us know, so we can make sure these issues don't happen again. You can contact our customer service via the following email: support@boomerang-casino.com

We do our best to provide our users with a reliable service.

If you have any further questions or need help, please contact us. We are always ready to help you!

Kind Regards
Boomerang Team
1 year agoOriginalTranslation
The casino has a wide range of games. The support is partially overloaded. Yesterday I deposited €150 because I was offered a 70% Easter bonus and 50 free spins on the homepage. After waiting 10 minutes in the chat I was told that management has decided that I won't get the bonus. I have not received an explanation. The offer was still valid for more than 6 hours at the time. You are lured here with an offer, which you then do not receive. I would not deposit here again and would not recommend it to any other player. If you already cheat with bonuses, then do this with payouts as well.
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  • Large selection of games
  • Bonus bait offers not given after deposit
  • Sometimes very slow support in the chat
Automatic translation:
PowerUp Casino
1 year ago
Hi Rfx199,

Sorry to hear you didn't receive the bonus offer. If you contact our support team directly, they will be happy to issue the bonus.

We will also submit a tech ticket to see why this bonus wasn't issued automatically.

Hope to see you on the site again soon.

Best regards

PowerUp Casino
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