well it started a year a go i won a 5000$ jackpot and i tried to

take it out but when I realized I was trying to take all of it out I went down a little bit and taking out like only 1500 and I waited and I waited and I waited but then I got sick and I ended up in the hospital for 3 1/2 months during that process. My account went dormant, which means that they could get my money but now when I try to logon, I can’t even logon I need authentication code and i’ve emailed them