Hi I moved your post under the casino you are talking about. In this case, I think the best thing to do would be to write to live chat or support, possibly to email, who will be able to advise you better than us, as we are not a casino. Have you tried asking what the problem might be if you reset your password and can't log into your account ?
thank you i have set back and asked myself what happen and believe me i have proof in november of 22 i had sinus surgery at thank giving i had covid and i won the money i tried to withdraw it all and realized i can’t do that so i only tried for 1500
then i got sick with pneumonia and ended up in icu
and put on life support i was in that hospital until april with my account sitting doorment
all i wont to do it play
I'm sorry to hear about what you have been through. Anyway, the issue with your account might be just a minor issue related to a dormant account. The casino may believed that you willingly stopped playing there.
Anyway, are you sure you really want to play in the casino? They have a very low safety index according to our website 😕
Hmm, still having a problem with the password ? Did you try to discuss it with support, or did you follow all the steps described in the screenshot ?
However, I would also like to point out, as Daniel did, that you should be careful if you deposit in the casino, because it has a low safety index. You can check it here on this link: https://casino.guru/getwin-casino-review#tab=js-tab-reputation
Please be careful
Is there some chance to solve your issue? I mean, has anything changed meanwhile?
Thank you.
So, can you get it somehow? I could not find any hint even by asking Google, are you sure it is necessary?
No traces in terms and conditions either because I could not find any on the website!
Ok.
In this phase, I would send all those screenshots as a reply to the response you got from support.
I know it sounds dumb, but are you sure you have not registered under a different email? I'm just asking.
i will try that and no it the same email cause i have an email when i had find the authenticator number
Well, I'd say the action from the casino's side is the only solution. 🤔
Keep me posted, please.
I can't see why it is necessary to create a new account. Is it just me?
Well, I'm sorry to see you have been struggling further, and I'd like to remind you of your previous complaint. If you feel like you need us, please ask for your complaint to be reopened. Just follow this link 👈, then press the button.
What do you think of this idea?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.