1 week agoOriginalTranslation
I can only advise against playing here. At first glance, the casino makes an excellent impression. However, it quickly becomes clear, at the latest when you want to pay out, that this casino is a scam. I've already seen it in other casinos that the verification process or the payout process is drawn out. However, the extent to which this happens at Neospins.com is massive. I've been waiting for a payout for over two months now, and it keeps getting rejected for the same reason. At the beginning, it was other things that delayed the payout, but now that my account has been fully verified for two months and I'm basically just waiting for confirmation of the transfer, when I ask, I'm just told that they're still waiting for a response from my payment provider. When I ask about my payment, there's no confirmation. In other words, the casino is just talking nonsense and trying to delay the whole thing until the player does it. That's what a player does. He gambles away the money. In a real casino, you at least have the opportunity to say at some point: OK, today I won a little. I'm taking the money with me now. This is not the case in online casinos, at least not on the site mentioned. I also have to say that I only ever see closed or rejected complaints here on this street, even though there were also some justified complaints. I just think that as players we need to speak up more and name the black sheep in the industry and complain about them. This is just my personal opinion.
- website
- games
- Support does not respond to questions
- Support only puts off
- scam fraud
- No payment after weeks
Automatic translation:
Neospin Casino
3 days ago
Dear fwmqtr49rq,
Thank you for your detailed feedback. We sincerely apologize for the inconvenience you have experienced and understand how frustrating it can be to wait for a payout.
Please note that our verification process is a standard procedure to ensure the security of your transactions and account. Once your account was fully verified, your withdrawal request entered an additional review due to the specific withdrawal method you selected. Some payment methods require extra processing time, which can extend the payout period.
We assure you that our team is working closely with the payment provider to complete your transaction as quickly as possible. We appreciate your patience and encourage you to reach out with your account details so we can keep you updated and provide further assistance.
Thank you for your feedback—it helps us improve our processes, and we hope to regain your trust.
Best regards,
1Red Casino Team
Thank you for your detailed feedback. We sincerely apologize for the inconvenience you have experienced and understand how frustrating it can be to wait for a payout.
Please note that our verification process is a standard procedure to ensure the security of your transactions and account. Once your account was fully verified, your withdrawal request entered an additional review due to the specific withdrawal method you selected. Some payment methods require extra processing time, which can extend the payout period.
We assure you that our team is working closely with the payment provider to complete your transaction as quickly as possible. We appreciate your patience and encourage you to reach out with your account details so we can keep you updated and provide further assistance.
Thank you for your feedback—it helps us improve our processes, and we hope to regain your trust.
Best regards,
1Red Casino Team
