Dear Player,

Thank you for sharing your feedback. We’d like to clarify the situation regarding your withdrawal request to ensure transparency:

Your withdrawal request was submitted on 19.12.2024, but unfortunately, the necessary verification documents were missing. We requested these documents several times, as part of our standard procedure to ensure account security and compliance with regulations.
After some delays, the required documents were finally provided and reviewed by our relevant teams. Once verified, your withdrawal was processed and reversed on 04.01.2025, enabling it to be successfully completed.
Following this, we’re happy to confirm that you have since had a successful withdrawal.
We apologize if there was any frustration during this process. Our team strives to maintain clear communication, and we regret if you felt your concerns weren’t addressed in a timely manner. We value your experience and remain committed to ensuring smooth transactions in the future.

Should you have further questions or concerns, feel free to reach out to our support team directly, and we’d be glad to assist.

Best regards,