Hi Ktina5256, thanks for the positive review of our customer service team. I will pass on your kind words. Regarding your win, the reason the max cashout ($360) was applied was because the win was accumulated on the back of a cashback bonus. We're a fair casino and we do treat all players equally. The bonuses are there to provide players with more bonus money on top their deposits, but they are not compulsory. We do advise though, all players should be aware of the terms and conditions to the bonuses before accepting the offer. We clearly present all T&C's for each bonus before they are added and have no hidden terms.