gamess's reviews

Casino Guru

We want players to understand gambling.

2 weeks agoOriginalTranslation
There are never customer service agents in the casino's live chat, after 10 minutes of waiting, the chat robot closes the chat and informs you that we will contact you by email. There is never an email from the casino and it is also not possible to successfully send an email. After sending the e-mail, it says that this e-mail does not exist, that is, the e-mail of the casino does not exist or it is not possible to send an e-mail there. I recommend to beware of the casino. 0% reaction policy at the casino, no customer service available and no way to contact casino employees. If I've managed to get withdrawals, that's a good thing, but I recommend choosing another casino for security and gaming experience reasons. (:
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  • the layout of the casino is good
  • There are no customer service representatives in live support
  • Can't be reached by e-mail
  • Email blocked by them?
  • Chance of getting help at the casino 0%
Automatic translation:
3 weeks agoOriginalTranslation
It was easy to play at the casino, the pages are clear and the chat responds quickly. They try to help the player in problem situations as best as possible.

Withdrawals and account confirmation take a long time. Even if the account status is shown as confirmed in the profile, it is not enough at the casino when it comes to withdrawal.

The rules state that "We guarantee that the return to player percentage (RTP) and game rules are identical in both real money and play money games". When playing with real money, the rtp% is different, even though the casino rules say that they are the same as with play money. The rules of the casino are confusing and misleading.
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  • Friendly customer support
  • They help in problem situations
  • Slow withdrawals
  • Slow account verifications
  • The rules don't apply
Automatic translation:
1 month agoOriginalTranslation
Depositing at the casino works well. The appearance is quite pleasant. The account can be confirmed on the casino's website, but it's still not enough if you get a withdrawal. After the withdrawal, the casino rejects the withdrawal. Requests all the documents in the world and after you have sent them. The casino will inform you that you have acted incorrectly and your winnings will be confiscated. You'll get your money back, of course.
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  • The casino handles things quickly
  • Asks for a lot of documents
  • The casino takes the money when you win
  • Account verification impossible
Automatic translation:
Trustpilot_flash_alt
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