For the first time ever I won!, having played many- no deposit free spins at various casinos.The win was about 50x rollover, [$100] tried to collect, many emails[still got them] in July 2021, long stories- because I had 2 emails at that stage and may of logged on from both. Explained this to them with screen shots etc..To no avail.
Would suggest gamers have separate gaming emails..Very disappointed.