3 months agoOriginalTranslation
Very weak casino. It all sounds very nice until they try to withdraw some money. Then they do everything they can to avoid paying their players. My account is all verified and they won't let me withdraw the money. They've already asked for documents 4x and my account has already been verified 4x. Even so, they keep asking for the same documents for verification... they tell you that the withdrawal processing time is 24 hours, but the withdrawals are pending for days without justification
- Nothing
- Casino does everything to pay
- Doesn't meet withdrawal deadlines
- Requests same documents for verification 4x
Automatic translation:
Coolzino Casino
1 week ago
Hello, Canutinho!
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
Upon review, it was determined that there was a violation of our Terms and Conditions, specifically in relation to our anti-fraud policies. As a result, in accordance with our stated terms, the winnings associated with the account in question have been confiscated.
We take fairness and security very seriously to ensure a safe and transparent gaming environment for all our players.
Best Regards,
Coolzino Team
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
Upon review, it was determined that there was a violation of our Terms and Conditions, specifically in relation to our anti-fraud policies. As a result, in accordance with our stated terms, the winnings associated with the account in question have been confiscated.
We take fairness and security very seriously to ensure a safe and transparent gaming environment for all our players.
Best Regards,
Coolzino Team
