2 months ago
I don't even know how to describe it without swearing, but I'll try.
So the situation is as follows - I topped up via a crypto wallet, the amount is not large, 10 euros, but if this happens even with such a small amount, then what about large ones? Not only did they not credit my account for 4 days, they also did not provide the bonus that I activated when I made the deposit.
And now the cherry on the cake - the justification for not crediting the money was that from the moment I topped up until the moment of crediting, the rate changed and it became not 10 but 9 euros, and I was not entitled to the bonus because I did not activate it when I made the deposit (although this is not true)
The last straw was that when I was corresponding with the support service, while I was describing that I had activated everything, they simply closed the chat.
This is the height of rudeness!
P.s. It's a shame I didn't check it out on Casino Guru before, but let my 10 euros be a useful warning to everyone else.
So the situation is as follows - I topped up via a crypto wallet, the amount is not large, 10 euros, but if this happens even with such a small amount, then what about large ones? Not only did they not credit my account for 4 days, they also did not provide the bonus that I activated when I made the deposit.
And now the cherry on the cake - the justification for not crediting the money was that from the moment I topped up until the moment of crediting, the rate changed and it became not 10 but 9 euros, and I was not entitled to the bonus because I did not activate it when I made the deposit (although this is not true)
The last straw was that when I was corresponding with the support service, while I was describing that I had activated everything, they simply closed the chat.
This is the height of rudeness!
P.s. It's a shame I didn't check it out on Casino Guru before, but let my 10 euros be a useful warning to everyone else.
- EVERYTHING
