4 months agoOriginalTranslation
My account has been verified and I have withdrawn money. I've been trying to withdraw money for a week and the casino won't let me, saying that my account is being verified by the security department when it already has been. And they can't tell me when the verification will be complete. I have 34000 euros to withdraw and the casino doesn't want to pay me
- Surveys
Automatic translation:
Daddy Casino
3 months ago
Hello,
Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you have experienced during the withdrawal process.
We want to assure you that additional security checks are a standard practice in our casino to ensure the safety and integrity of our platform. These checks can sometimes take time, and we understand that this may be frustrating.
Please be assured that we are working diligently to complete the review process as quickly as possible.
We appreciate your patience and understanding during this time, and we are committed to resolving this matter promptly.
If you have any further questions or need assistance, please feel free to contact our customer support team.
Thank you for your understanding and patience.
Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you have experienced during the withdrawal process.
We want to assure you that additional security checks are a standard practice in our casino to ensure the safety and integrity of our platform. These checks can sometimes take time, and we understand that this may be frustrating.
Please be assured that we are working diligently to complete the review process as quickly as possible.
We appreciate your patience and understanding during this time, and we are committed to resolving this matter promptly.
If you have any further questions or need assistance, please feel free to contact our customer support team.
Thank you for your understanding and patience.
