I’ve enjoyed using Immerion Casino so far — the site runs smoothly, it’s easy to navigate, and deposits have always gone through quickly. Support has been polite and helpful whenever I’ve reached out, which I really appreciate.

I recently requested a £600 withdrawal by bank transfer (no bonus used), which was cancelled pending verification. I’ve already provided all the requested documents and I completely understand that these checks are part of the process.

That said, having read through some of the feedback here about repeated KYC delays and game check hold-ups, it’s a little worrying as a new player. I’m hopeful this will just be a short wait and that my experience will turn out positively — I’ll be happy to update this review once my £600 has been received.

After completing full KYC, including ID, selfie, and bank statement, I requested a withdrawal of €475 on Wednesday, 30 July 2025. The casino confirmed my documents were verified, and there were no outstanding issues.

However, after several days of no movement and vague updates blaming "increased workflow," I received an email stating my withdrawal was cancelled and the €475 removed from my balance due to an alleged breach of their Terms & Conditions. The reasons listed were extremely broad — covering VPN use, forged documents, bonus abuse, or other violations — but no evidence or specific accusation was provided.

I deny all of the accusations:
• I did not use a VPN
• I did not submit forged documents (they were approved)
• I followed all bonus rules including max bet limits and withdrawal caps

The casino has since refunded only €25 back to my account — a completely arbitrary amount that further suggests this is a bad-faith confiscation.

To make matters worse, live chat support has refused to discuss the issue, saying it’s "not their department."

This feels like a stall tactic followed by a blanket excuse to avoid paying legitimate winnings. I’ve also previously withdrawn without issue from their sister site (BetsBunny.io) using the same documentation.

I broke no rules, didn’t wager above the max amount, and wagered fairly using cash back of £400 with max cash out of x5 £400.

They just didn’t want to pay out