False claim of responsible gambling tools . Misleading information to target vulnerable players . Casino falsely claim to have deposit limit tools but when requested they told me they don't offer this option . I wouldn't engage with platform knowing there are no tools in place.
Update : Im not confused you have false information on your site then come on here and keep lying. Unfortunately this is not what responsible gambling tools are , if you claim to have tools in place then they should be available. Again Im not confused but you claim to have something that is not existent.
Dear Azza,
We assure you that our commitment to responsible gaming is our top priority. The tools and resources on our website, such as deposit restriction, self-exclusion, time-out, and reality checks, are designed to help our users enjoy a safe and enjoyable gaming experience.
However, we understand that you may have encountered some confusion or difficulty using these tools. All responsible gaming options on our website are fully operational and to use any of them, you just need to contact our customer support team, and they will gladly assist you.
Additionally, please visit our Responsible Gaming page https://t.ly/marq9 to get detailed information about the available tools.
If you need immediate assistance with your gambling management, our customer support team is available 24/7 to help you through the process and ensure you have access to all the responsible gaming options.
Best regards,
Jackbit Casino