3 years ago
Everything was great until my account balance exceeded 5000 bucks. The casino immediately began to look for some violations in order to take my money.
As a result, they took my entire balance and accused me of matching the IP address with another player.
I have no idea what kind of player it is.
I explained to the casino that in my country the IP address is dynamic. This means that today my IP address may be with me, and tomorrow, for example, with a completely different Internet user. I provided proof.
But the casino decided to take my money, not wanting to listen to anything.
Be very careful with Parimatch!!! At any time, you can be accused of not knowing what and take all your money. You won't be able to prove anything, the casino profits from the players!
As a result, they took my entire balance and accused me of matching the IP address with another player.
I have no idea what kind of player it is.
I explained to the casino that in my country the IP address is dynamic. This means that today my IP address may be with me, and tomorrow, for example, with a completely different Internet user. I provided proof.
But the casino decided to take my money, not wanting to listen to anything.
Be very careful with Parimatch!!! At any time, you can be accused of not knowing what and take all your money. You won't be able to prove anything, the casino profits from the players!
Parimatch Casino BR
1 year ago
Hi Zira,
Thank you for reaching out. We would love to hear more about your experience, so that we can deliver a better one next time. Please reach out to our support via the Online Chat or support@parimatch.com and let them know the details so that we can help you as quickly as possible. Have a nice day!
Thank you for reaching out. We would love to hear more about your experience, so that we can deliver a better one next time. Please reach out to our support via the Online Chat or support@parimatch.com and let them know the details so that we can help you as quickly as possible. Have a nice day!
