christianrodriguez's reviews

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1 year agoOriginalTranslation
Everything starts very well, as in most casinos. Easy registration, easy deposit method, very good graphics and game diversity. The problem starts when you win something and want to make a withdrawal. The technical support is useless, the only thing they know how to tell you is to wait since they can't do anything. They never really specify what the problem is. If you want to collect any winnings, they subject you to a validation process that takes more than 60 days, which includes a verification call via SKYPE which is scheduled countless times during those 60 days. Since you are going to complete the 60 days, they begin to tell you that the period may increase depending on their investigation (Totally Impartial and Dictatorial that decision). In the event that you are approved according to your Account Validation investigation. Do not sing Victory, since days later they begin to decline your withdrawals without any explanation, that is where you want to resort to Technical Support again, but you once again confirm that it is of no use, you receive their best response again: YOU HAVE TO WAIT. So doing the math, you have been unable to withdraw your profits for approximately 70 days. IF YOU LIKE TO PLAY, THINK TWO OR MORE TIMES BEFORE DOING IT HERE (MOSTBET)
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  • Good graphics in games
  • Excessive time in account verification
  • Technical support does not work
  • They don't pay profits, something always happens in some department adjacent to theirs.
  • Long waits for consultations
Automatic translation:
MostBet Casino
1 year ago
Hello dear christianrodriguez!

Thank you for sharing your opinion.

We are sorry that it has given you a negative impression.
Account verification is carried out in all BCs as one of the measures to ensure the security of customer accounts. For our part, we behave honestly and comply with all rules. By registering on our BC, you accept our rules. Account verification is a set of actions and each of them can take a long time. However, our specialists do everything possible to make it faster.
We apologize for any difficulties you may encounter with withdrawals. All payment requests will be processed by the financial department in the next few days.
Technical problems occur in all services. We are dealing with them now.
We agree that the situation is not pleasant. We have to ask you to wait.
Our online chat team is ready to help you 24/7.

Thanks for your comments. It's helping us improve.

Have a nice day!
Regards, Mostbet.
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