COMPLAINT TIME

One question, do you think it is convenient to start a complaint when 60 days have not yet passed for account verification, I am on the 50th day or so and I feel that the casino is just ignoring me. I already sent them all the documentation they asked for.

Thanks for the feedback

Hello there!

I admire your patience! I would go mad for being ignored for so long.

Without further delay, submit the complaint now, just use this link:

https://casino.guru/complaints/create

Believe me, it is not normal or moral to let you wait like this.

When was the last time the casino responded to you?

They have just answered me, that I must continue waiting for the decision they are going to make, but they really do not have any argument that is valid for what they are doing to me (decline my withdrawals and freeze my account) I only made a high bet and The slot machine paid me well, that was all and for that reason they blocked me.

Annex Screens so you can see what they have been answering me. It is assumed that in approx. 10 days are the 60 days that they mark in their policies but they are already arguing that they could be increased.

Thank you

I see. I have heard about cases where players were forced to wait far longer. I'm not saying it is ok, but if the casino really believes there is something worth investigating, it is stated in the terms they are allowed to do so.

I fear we have to wait for the final decision.

Anyway, are you about to submit the complaint as suggested earlier?

Well, I'm ready, I have all the documentation:

-Proof of transfers made to your account.

-Proof of approved withdrawals.

-Screens of the balance pending withdrawal.

-Technical support screens in which they specify that my account is verified.

I think that next week I will be filing my complaint with you to see if you can solve this problem for me. The truth is that I think that the way in which several casinos behave when you want to withdraw profits is something quite unfair and arbitrary. I always wonder, if they questioned you every time you deposit, would you think twice? What I am very clear about is that this is not going to stay that way. I will resort to the last instance either via networks or government until they pay me.

You seem to be well-prepared. That's good.

Allow me to say it is not reasonable to compare a deposit to a withdrawal, we are speaking about different situations affected by different aspects.

However, there is a way to skip the later unpleasantries - a decent casino should be able to verify your account right after you register. If the casino hesitates, well - it gives you the message.

Do not forget though, in case you win your gaming history and other account details still need to be checked in order to pay out the winnings. That will never change.

I still hope the complaint won't be necessary, but yet it remains a way available to you.

I already checked the account suspension dates well and the 60 days are fulfilled on Sunday. Is it advisable to file the complaint immediately or do you recommend that I email them again?

Regarding what you told me that you should not compare deposits with withdrawals, I meant that I had evidence of both the deposits that I have made, as well as the approved withdrawals that they had deposited with me. That's why it seemed strange to me that they frozen my account; If on previous occasions they had been paying me without problems, even technical support staff told me that my account was already VERIFIED. I feel like they frozen me because I won a good prize and they shouldn't do that

Hello.

I'm glad you come back, though I was hoping for a happy ending.

From my point, you've waited far longer than I could ever do - thus I'm convinced there is no reason to let you wait further.

I would submit the complaint here and now.

Thank you for the explanation regarding the deposits and withdrawals I probably misunderstand the meaning earlier. Please provide all relevant communications, screenshots, as well as all important documents you can straight away when submitting the complaint to give the case a boost start.

I'm just reminding the link:

https://casino.guru/complaints/create

How does that sound to you? Are you in?

Can I file a complaint about the cashback rates from posido156 casino and pinky mega fire blaze game?? They are scammers

Hi, first of all could you describe a little bit the situation you got into and what is the specific dilemma regarding the cashback ? You were supposed to get one and the casino didn't give you anything ? Or did you get less than you should have ? 

Please try to elaborate more and I will tell you if it is worth filing a complaint. 

Good evening I was playing in the super bet casino in the slot and I was winning 300 and a few reais then the slot started to crash I have been complaining since Thursday on Sunday I was getting an answer then I said I would wait until today Monday now I went to the site and entered and went to super bet support I just could not talk to I have a printout of the game and I have a printout of me talking to support I have a printout of me trying to get in today to talk to support they said they had sent the problem to be solved but so far they have not answered me and I have not been able to talk to support.

Here are the screenshots if you look at the time of each one you'll see the clock in the middle of the screen right at the time when it would give bonuses

Hello there. Maybe you should give them some more time so they can be able to investigate the issue. Sometimes it really can take a few days, even weeks.

I hope that you will be able to get some explanation, and we would surely like to know about any updates regarding this.

What do you say? Is it possible for you to be a bit more patient now?