3 years ago
During verification, the casino requested a call to Skype. We agreed for a certain time. This is my first call and I was very worried about him. I answered all the casino questions in detail during the call. I'm sure I provided all the information I was asked. Answered all questions. After the call, my account was blocked. "You have not passed Skype verification successfully. This decision is final and non-negotiable. " The casino does not name the reason and does not provide arguments in support of its position.
I am sure I have answered all Skype verification questions as per my data. I recorded our call and I can prove it. It's a terrible casino, don't use it.
I am sure I have answered all Skype verification questions as per my data. I recorded our call and I can prove it. It's a terrible casino, don't use it.
Mason Slots Casino
5 months ago
Hi SlavSplav,
We’re very sorry to hear about your experience with our verification process. We understand how frustrating it can be when issues arise, and we apologize for any inconvenience you’ve faced.
Our goal is to ensure a smooth and transparent verification process, and we regret that we fell short in this instance. Please contact us directly and we’ll investigate this matter further to understand what went wrong.
Thank you for bringing this to our attention. We’re committed to addressing these concerns and improving our procedures.
Best regards,
The Mason Slots Team
We’re very sorry to hear about your experience with our verification process. We understand how frustrating it can be when issues arise, and we apologize for any inconvenience you’ve faced.
Our goal is to ensure a smooth and transparent verification process, and we regret that we fell short in this instance. Please contact us directly and we’ll investigate this matter further to understand what went wrong.
Thank you for bringing this to our attention. We’re committed to addressing these concerns and improving our procedures.
Best regards,
The Mason Slots Team
