cortaodoble's reviews

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4 months agoOriginalTranslation
I am going to update my review, I have been waiting for my withdrawal for 6 days, I am a fully verified user and ruby level which means that I have already made several deposits and withdrawals, on the 2nd day I started requesting support in the chat and the operators have been the worst They are rude and get offended when I ask them why it is taking longer than usual (they don't understand that their salary comes from the money you leave in their casino). Well, to this day they only tell me that the withdrawal time is not the responsibility of the casino. casino and that I should wait the maximum period. I advise you not to play in this place under any circumstances, better look for another casino with better service.
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  • TERRIBLE WITHDRAWAL TIME
  • TERRIBLE ONLINE SERVICE
Automatic translation:
1xBet Casino MX
4 months ago
Dear Cortaodoble,

We are very sorry for the delay.
If the status of the withdrawal request is "Approved," then the request has already been approved by us and transferred to processing by the payment system/issuing bank, which may take from a couple of minutes to several working banking days depending on the system workload.

Unfortunately, we cannot influence the speed of the crediting process as the request is currently being processed by the payment system/bank, and we cannot affect their regulations and speed. Therefore, we count on your understanding and expect the final status of the transfer in the order of the queue. Once the transfer is completed, you will receive a notification in your personal account's transfer history.

Best regards,
The 1xBet Team
4 months agoOriginalTranslation
I'm going to update you a little about my last review, it's been 5 DAYS!! Waiting for two withdrawals that are approved by the casino and in the chat the operators get upset when I ask them how to speed this up. Unfortunately I continued depositing into my account (there is no delay and it is immediate) and I ran out of funds and now I have to wait for them to deign to transfer MY MONEY!
  • Terrible refund service
  • Terrible help service
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