I used a game masks of fire, got rewarded 20free spin x2. During the spins I was rewarded another 20 within 5 of the free spins.
The game then crashed and when I went back on it I had lost the free spins. I contacted them through email and it took 4 days just for a simple response asking for the time and date.
I then replied right away and had no response for another 3 days.
I then had a reply saying they will go to the game provider. It’s now almost been 10 days with no response. I’ve seen many bad reviews and I am another unhappy customer.