2 years agoOriginalTranslation
I cannot recommend this casino in any way and do not recommend depositing here.
Of course, the deposit went smoothly, but it only became problematic with the payout. All documents required for the KYC procedure have been submitted. In addition, an unusually large number of different selfies were required for verification. First a selfie with an ID card, then a new selfie with an ID card because my arm wasn't quite there on the previous one. Followed by another selfie with an ID card and a piece of paper with a given text on it. However, that was still not enough, so another selfie should be taken, almost identical to the previous one, only the whole thing in front of my house, where you can see the house number in the background, which I gave in the profile. (Which says absolutely nothing, I could just as well have stood in front of any other house with the same house number)
After that, Live Support couldn't help me anymore because the selfie suddenly had to be confirmed by a "manager" - that was never the case before. I was put off twice in time. When I wanted to ask about the status a third time (over a period of 6 hours) I found out that my account was banned for no reason.
When asked in the live chat, it only said that the account was banned due to an administrative decision, I should get an email about it.
I have never been to this casino before, nor have I claimed any bonuses. Therefore, from my personal experience, I can only advise against depositing in this casino
Of course, the deposit went smoothly, but it only became problematic with the payout. All documents required for the KYC procedure have been submitted. In addition, an unusually large number of different selfies were required for verification. First a selfie with an ID card, then a new selfie with an ID card because my arm wasn't quite there on the previous one. Followed by another selfie with an ID card and a piece of paper with a given text on it. However, that was still not enough, so another selfie should be taken, almost identical to the previous one, only the whole thing in front of my house, where you can see the house number in the background, which I gave in the profile. (Which says absolutely nothing, I could just as well have stood in front of any other house with the same house number)
After that, Live Support couldn't help me anymore because the selfie suddenly had to be confirmed by a "manager" - that was never the case before. I was put off twice in time. When I wanted to ask about the status a third time (over a period of 6 hours) I found out that my account was banned for no reason.
When asked in the live chat, it only said that the account was banned due to an administrative decision, I should get an email about it.
I have never been to this casino before, nor have I claimed any bonuses. Therefore, from my personal experience, I can only advise against depositing in this casino
- easy deposit
- Live chat doesn't really try
- extremely complex KYC procedure
- Support itself very uncoordinated
Automatic translation:
Spin Fever Casino
9 months ago
Hi marceljasper91,
Thank you for your detailed feedback and my apologies for the delay in getting to your review.
I can confirm that your account was closed by admin decision due to a breach in our Terms and Conditions in regards to fair play/advantage play.
Nonetheless, I do believe your case could have been handled better and so we have absolutely taken your feedback on board and I can assure you, we are actively taking steps to improve both our support services and our KYC process.
Thank you for your patience and cooperation,
SpinFever Casino Review Team
Thank you for your detailed feedback and my apologies for the delay in getting to your review.
I can confirm that your account was closed by admin decision due to a breach in our Terms and Conditions in regards to fair play/advantage play.
Nonetheless, I do believe your case could have been handled better and so we have absolutely taken your feedback on board and I can assure you, we are actively taking steps to improve both our support services and our KYC process.
Thank you for your patience and cooperation,
SpinFever Casino Review Team
