1 year agoOriginalTranslation
I deposited after the first registration. 50 with welcome bonus. Has not been credited. When asked in live chat, the reason "I have a high bonus rate" came up. I would accept that if it wasn't my FIRST deposit. Chat was unfriendly, only copied statements and the supporter just ended the chat.
-10/10 for the casino. I've never experienced it in 3 years.
-10/10 for the casino. I've never experienced it in 3 years.
- nothing
- -unfriendly chat
- -Do not give out bonuses at will
Automatic translation:
3
Casino Infinity
10 months ago
Dear Mr. Sempr3,
We're sorry to hear about your disappointing experience.
We reserve the right to deny any customer a bonus, refuse any bonus of any kind, cancel participation in a promotion and permanently or temporarily exclude a customer or group of customers from the website's promotional program at our sole and absolute discretion. In the event of any dispute relating to our promotions (including but not limited to eligibility, use, abuse, fair play, calculation of winnings and wagering requirements), the Company's decision will be final and non-negotiable.
We thank you for your time and your trust. We hope you will have a better experience with us in the future.
Best regards,
Infinity Casino Team.
We're sorry to hear about your disappointing experience.
We reserve the right to deny any customer a bonus, refuse any bonus of any kind, cancel participation in a promotion and permanently or temporarily exclude a customer or group of customers from the website's promotional program at our sole and absolute discretion. In the event of any dispute relating to our promotions (including but not limited to eligibility, use, abuse, fair play, calculation of winnings and wagering requirements), the Company's decision will be final and non-negotiable.
We thank you for your time and your trust. We hope you will have a better experience with us in the future.
Best regards,
Infinity Casino Team.
