hcjussi's reviews

Casino Guru

We want players to understand gambling.

2 years agoOriginalTranslation
The games are fine. Problems with withdrawal. I received a notification by email that it has been approved. According to Chat aspa, the payment has been made to the same account where the deposit was made. Payment method zimbler, should appear immediately and according to the site, immediate. It's been 1.5 days now and still not in the account. Aspa just says that it has been paid and it will probably be visible soon. I tried to ask for the account number where the payment was made, always the answer, no matter where it was deposited. In addition, I made a withdrawal to Spank and the email said that it was paid to Nordea. I hear it's just a mistake. We'll see if it ever comes. Similar negatives from a couple of users, but no one has said whether the money has ever entered the account. The amount is as big as €90. A new casino for me, I have to test it first to see if the withdrawal works and it doesn't look good. Update: The first withdrawal went like this. On January 1, 2023, I made a repatriation. Approved on January 2, 2023. The money entered the account on January 4, 2023. Four contacts with aspa via chat regarding my repatriation. Latest 4.1. and then aspa's person (English-speaking) sent a request to the finance department and within 5 hours the money was in my account. It's quite difficult because usually the answer was that yes, the point should appear, but it just didn't. I sent 2 emails and they were not answered at all. But somehow it worked for me at least. Of course, 3 days is the processing time promised in the conditions, so it did come true. Of course, elsewhere on their website it says that it is immediate once approved.
Read moreRead less
  • The games are good
  • After all, the chat customer service answers
  • Withdrawals are slow despite promises
Automatic translation:
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
droodle_push_alt
Your brain is playing tricks on you. Play Droodles to take control back! Win $100 in our new competition!
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news