user3765's reviews

Casino Guru

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1 year ago
Initially the support explained to me that even if I get the welcome bonus the real money could be used without any restriction; I believed the explanation and deposited my money to find out that the real money was also the subject to restriction. I requested the refund because I was told a lie from the support. The casino simply refused the request. What was worse was more games than described in the terms and conditions were prohibited to play when you have any bonus balance. I personally believe you should not touch this casino because this is a kind of black box.
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  • President is a term to refer to someone special
  • They claim to have huge amount of welcome bonuses
  • Irresponsible user support
  • Weak and black-boxed bonuses
1 year ago
This casino's welcome bonus was so strong that I could make a large win. You can try the welcome bonus if you can keep this casino's quite low safety rating and so many conflicts reported in mind. I have no other casinos about which my friend actually faced conflict so I believe there are more conflicts than reported. A small piece of my bad memory about this casino is a hugely delayed withdrawal. In addition to the delay I was irritated because of choppy and not timely requests to submit documents. A document was requested several days after the withdrawal request, and several days after the submission of the document, another document was requested. I first thought that this is a tactics to delay my withdrawal until I cancel the withdrawal and consume the balance. Luckily I was so patient that I could receive the whole amount of win and I really thank the casino. However after several monts of play the casino judged me as an abuser of bonuses; the reason is unclear. Anyway I thank this casino. Thank you.
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  • Cool website design
  • Cool logo
  • Strong bonues including the welcome one
  • Low safety ratings across review sites
  • Conflicts acorss conflict solution services
  • Delayed withdrawal
  • Confusing document submission requests
  • I am not an abuser at all
  • There was no room to revert the abuser decision
1 year ago
I do not know why the rating of this casino is low but I personally believe bonuses (especially welcome ones) are strong and this site is worth playing (at least with several welcome bonuses). One point to keep in mind is that I received a suspicious crypto transfer when receiveing wins; several unknown kinds of cryptos were sent to my wallet at the same time (3 seconds after the requested crypto). I recommend not sending /receiving cryptos when using this casino. Buggy actions of several slots should also be noted; slots of a handful of providers do not move properly (suddenly stops, wins not reflected, or options such as double-up not working). Start with small wagers and watch the actions of the slots of your interest carefully. Withdrawal may also be delayed; the casino declares that withdrawals will be processed within 12 hours while my withdrawal took as long as a week. The support did not clearly tell me why. You may face anxiety because of such delay and should be prepared for that before playing.
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  • Features an iconic gravure idol as an anbassador
  • Very strong welcome bonuses
  • Prompt and effective live support
  • Can get a USB fan with the logo of the casino after playing
  • Suspicious crypto transfers
  • Slots' buggy actions
  • Delayed withdrawal
  • Overall immature structure of the website
1 year ago
The website, its rule, and available games are quite similar with those of Vera&John; however I do not know why but this casino never gives me win. Bonuses are weak. Avoid.
  • Established in 1996
  • Degraded copy of Vera&John
1 year ago
Simple enough terms & conditions. Provides strong bonuses. Prompt withdrawal. A little bit complicated user interface. Overall not so bad experience.
  • Simple enough terms & conditions
  • Provides strong bonuses
  • Prompt withdrawal
  • A little bit complicated user interface
1 year ago
Accepts a variety of cryptocurrencies. Fair enough. Withdrawal extremely quick. User support effective (at least when you are good at English).
  • Accepts a variety of cryptocurrencies
  • Fair enough
  • Withdrawal extremely quick
  • User support effective
  • The name of the casino difficult to google
1 year ago
This casino lists huge number of Playtech slots but their action in this casino looks somewhat strange compared with those in other casinos. I played the same slot in this and several other casinos to find out that only in this casino I could not make any profit. Even in simple live games like baccarat my chance of win was <30%. While I do not believe there is a scam in this casino, the likelihood of win was so small for me. I personally believe this low likelihood of win cannot be justified simply by randomness.
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  • Playtech slots are mostly available including ancient ones
  • At least for me the chance of winning in this casino cannot be justifed from statistical point of view
1 year ago
Huge number of games are not playable in JPY. Huge number of games are not playable using bonuses. As a result only a handful of games are playable in this Casino. I realized these facts after the initial deposit. I decided to cancel the bonus. Even after the cancellation the Casino requested to wager 5x amount of the deposit. A handful of terrible experience at once. Terrible.
  • Huge number of games are listed in the Casino
  • Huge number of games are actually unplayable in several currencies or bonuses
TrustDice Casino
1 year ago
Hi there,

We are sorry to hear that your experience with us is less than perfect.

Please be advised that game availability in different currencies is determined by game providers themselves and there is unfortunately not much we can do about it.

Kindly note that 5x wager requirement has been explicitly stated in our T&C which you agree to abide when you sign up. More details can be found here https://trustdice.win/terms

Thank you.
TrustDice Team
1 year ago
I could not receive the bonus because of the Casino's poor and inconsistent instruction. I heard from the chat to deposit 250 USD to receive the bonus but after the deposit the chat revealed I had to request the bonus BEFORE the deposit.
  • The name of the Casino is a nice joke
  • Inconsistent support's explanations
  • Poor language skill making communications difficult
1 year ago
Without any obvious reason the Casino postponed my withdrawal for as long as 2 weeks. Initially they explained that it would take up to 48 hours. When I requested to explain the reason, the Casino suddenly closed the online chat without any explanation.
  • The Casino's logo adopts Japanese traditional symbol of hapiness
  • The Casino's support is terrible
  • The Casino's explanations are inconsistent
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