2 years agoOriginalTranslation
I've played here for a long time and have always been satisfied. When I won these days and requested a payout, the shock came.
- confirmation of ownership rights;
- Statements on accounts involving the transfer of funds from the company's account to a personal account.
- the latest audit report and an extract from the company's bank account in the last 6 months;
- A copy of invoices showing trading activity for sales and purchases.
I was not and am not willing to share such information with any casino. After a long back and forth we have agreed on the following: I get paid my winnings and they close my account. So I still give it three stars.
Other casinos in the N1 group were not so cooperative.
Every player must be aware of what information he has to disclose about himself in the event of a win.
- confirmation of ownership rights;
- Statements on accounts involving the transfer of funds from the company's account to a personal account.
- the latest audit report and an extract from the company's bank account in the last 6 months;
- A copy of invoices showing trading activity for sales and purchases.
I was not and am not willing to share such information with any casino. After a long back and forth we have agreed on the following: I get paid my winnings and they close my account. So I still give it three stars.
Other casinos in the N1 group were not so cooperative.
Every player must be aware of what information he has to disclose about himself in the event of a win.
Automatic translation:
Gslot Casino
2 years ago
Dear francis233,
Thanks for your review!
At our casino we strive to offer our players only positive experiences and make sure they only have a good time with us, so we try to be as cooperative as possible.
We also understand your confusion, however, the KYC procedure is necessary for all players and we are required by our license to request necessary documents to rule out possible fraud or money laundering. We can assure you that all personal information is stored securely and will not be shared with third parties.
If you have any questions, please feel free to contact our support team, we work 24/7!
Kind regards
Gslot Casino Team
Thanks for your review!
At our casino we strive to offer our players only positive experiences and make sure they only have a good time with us, so we try to be as cooperative as possible.
We also understand your confusion, however, the KYC procedure is necessary for all players and we are required by our license to request necessary documents to rule out possible fraud or money laundering. We can assure you that all personal information is stored securely and will not be shared with third parties.
If you have any questions, please feel free to contact our support team, we work 24/7!
Kind regards
Gslot Casino Team
