francis233's reviews

Casino Guru

We want players to understand gambling.

2 years agoOriginalTranslation
I've played here for a long time and have always been satisfied. When I won these days and requested a payout, the shock came.

- confirmation of ownership rights;
- Statements on accounts involving the transfer of funds from the company's account to a personal account.
- the latest audit report and an extract from the company's bank account in the last 6 months;
- A copy of invoices showing trading activity for sales and purchases.

I was not and am not willing to share such information with any casino. After a long back and forth we have agreed on the following: I get paid my winnings and they close my account. So I still give it three stars.

Other casinos in the N1 group were not so cooperative.

Every player must be aware of what information he has to disclose about himself in the event of a win.
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Automatic translation:
Gslot Casino
1 year ago
Dear francis233,

Thanks for your review!

At our casino we strive to offer our players only positive experiences and make sure they only have a good time with us, so we try to be as cooperative as possible.
We also understand your confusion, however, the KYC procedure is necessary for all players and we are required by our license to request necessary documents to rule out possible fraud or money laundering. We can assure you that all personal information is stored securely and will not be shared with third parties.

If you have any questions, please feel free to contact our support team, we work 24/7!

Kind regards
Gslot Casino Team
2 years agoOriginalTranslation
I have played at the casino for a long time and have never had any problems.

However, all N1 Casinos now ask for so much data that I am personally not willing to share:

- confirmation of ownership rights;
- Statements on accounts involving the transfer of funds from the company's account to a personal account.
- the latest audit report and an extract from the company's bank account in the last 6 months;
- A copy of invoices showing trading activity for sales and purchases.

Everyone who plays there must be aware of that. In case of a win, the player has to get absolutely naked as far as the financial situation is concerned.
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Automatic translation:
Duxcasino
2 years ago
Hello, dear!

We understand that the KYC process can be sometimes frustrating, but the casino need to follow rules and regulations as well. The casino can request some additional documents for the verification process and it is a standard requirement.

We would like the opportunity to investigate your feedback further. Please could you contact as at support@duxcasino.com We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve our product.

Best regards,
DuxCasino Team.
2 years agoOriginalTranslation
I've been playing at this casino for a long time and haven't had any problems so far.

However, the disclosure of the complete financial situation of the player is now required for the verification of the account. And by complete, I mean complete: all personal bank statements, salary statements, purchases and sales, everything!

Every player should be aware of this. I had a small win, but I'd rather give up than get completely naked in front of them.

Other casinos in the N1 group also wanted this proof, but then paid out my winnings. This casino refuses. No concessions, only excuses and lies. Too bad.
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Automatic translation:
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