Mostly for my experience deposit bonuses didn't activate with the deposit and had to be manually added by staff which is a pain in the arse because the 20 daily spins part would never automatically add to your account, had to contact staff every dayfor them to manually do it. I was lied to by 2 separate staff on cash out limit of my bonus saying $75 limit. Then found out when I contacted support about cash out methods there was actually no limit on cash out!!! Man!!
2 separate staff said I can cash out with ltc as I used it for deposit then finance team said no, use bank transfer which comes with a whole new set of drama! It's a bloody crypto casino!!!!
Honestly this casino isn't worth the hassle to do anything!! Staff don't give a sh@% either!
Pretty sure I have PTSD from this circus of a casino.
Hello Smurfin123,
Thank you for taking the time to share your feedback with us!
We would like to apologize for such an experience that you had.
As you know, on the deposit page, there is a function that allows you to get deposit bonuses automatically. We would like to advise you to check it by this link: https://www.21bit.com/en-au/account/deposit
If that function is off, the account won't be getting a deposit bonus, therefore it can be added manually. Moreover, if the bonus code was put misspelled or with lower letters, or the required amount is less than the bonus requires - these are the most common reasons why the deposit bonuses don't come in. But don't worry, you will be educated on how to enable this bonus issuance.
Also, as indicated in the Terms and Conditions, the maximum winnings, as well as withdrawal limits for no-deposit free spins are 75 AUD. (GENERAL BONUS TERMS AND CONDITIONS, item 6).
https://www.21bit.com/en-au/terms-and-conditions
Ideally, it is recommended to use the same deposit method for withdrawals. This ensures a smoother and more convenient transaction process. However, there may be certain circumstances where you might be requested to use an alternative withdrawal method. Such cases could arise due to various factors, including technical limitations, regulatory requirements, or specific policies set by the platform or service provider.
We are always ready to oversee things deeper, and your situation isn't an exception. Send us your full name and account email, and we'll look into your case to help you with this matter. You may use the email - support@21bit.com or you're more than welcome to reach us via Live chat.
Our Support Team works 24/7.
Sincerely, 21bit Casino