hugbearli's reviews

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4 days agoOriginalTranslation
Top casino with very good promotions, most slots can be played with a bonus. Great, no maximum cashout on bonuses, in my case I deposited 20 euros, wagered x35 with a 200% bonus and received 2,500 euros (!!!). KYC checked quickly without asking for anything extra, payout to the deposit credit card within 24 hours - very good! :) It's a shame that it doesn't get an 8.5 or higher here on CasinoGuru despite the rightly great reviews!
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Automatic translation:
2 weeks agoOriginalTranslation
A smaller, unknown casino and I was VERY suspicious. But after seeing decent reviews on AskGamblers and CasinoGuru and no open withdrawal complaints, I gave it a try because of a unique promo of 300% bonus (wager x40) and 300x0.10 eur wager-free spins for 1 slot.
The bonus was also non-sticky, meaning it could be withdrawn if wagered.

And I was VERY positively surprised
- kyc automatically
- LARGE selection of all well-known providers, 90% playable with bonus
- A brilliant "mission" game where you complete tasks such as "Place 100 spins on the slot" and collect points for doing so. These can be exchanged for spins or bonus money or wager-free real money. Unlike others, spins with bonus money also count here!
- Payment comes within hours

Unfortunately, live chat is not often available, but when you consider that the company behind this one doesn't operate 10 other casinos, it's understandable.
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Automatic translation:
3 weeks agoOriginalTranslation
typical RTG casino, which has fair terms and decent promotions. I signed up because of a no deposit bonus, which was a max cashout of 100 AUD, which is also average (others have 10-180 USD). Verification was not necessary because login was included, what I found strange is that you have to make a "verification deposit" IN CRYPTO before you can withdraw your 100 AUD (+30 deposit). I'm still wondering what exactly they want to verify ;) Communication was always very friendly, the casino guarantees payouts within 24 hours, which was more or less kept to.

Now I'm just annoyed that after 1 minute in the slot "Cash Bonanza 3" I got a jackpot of 1700 AUD without doing anything, of which 95% had to be forfeited because of the no deposit :(
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Automatic translation:
1 month agoOriginalTranslation
An interesting casino in itself with strong promotions (300% with x20 turnover) but just don't give out your mobile number... SMS EVERY day, no option to turn it off in the account and live chat can't/won't help either. What a pity!
  • good promos
  • incompetent support
Automatic translation:
Amerio Casino
1 week ago
Hello, Dear Player, and thank you for your feedback! We’re glad to hear that you enjoyed our promotions and bonuses. We apologize for the inconvenience with SMS notifications. We’ve noted your comment, and we're currently working on a solution to make notification management easier for our players. Your feedback helps us improve our service for you. Thank you!
1 month agoOriginalTranslation
A really strange casino... First of all, before making a deposit, I asked if the bonus code xy was active, which was confirmed. When I deposited, the bonus didn't arrive and I was told to try again if I used all the new customer bonuses... So I had a 50% bonus with x60 instead of the requested 250% with x45. It's a shame, other casinos are more accommodating. I then canceled the bonus and paid out a small profit.

After the withdrawal request, I noticed in the terms and conditions that Germany and Switzerland are prohibited countries. Nevertheless, you can select these countries in the country selection, do the KYC with them, deposit with a Swiss IP, play, etc. All other casinos block the IP straight away or you cannot select the restricted countries when selecting the country. I had already prepared myself for the casino to confiscate my winnings and for me to have to open a case here, but the withdrawal went through.
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  • Kyc Automatic, good bonuses via partners, payout within 30 minutes
  • only 1 provider playable with bonus money
Automatic translation:
Fairspin Casino
1 month ago
Hello,

Thank you for sharing your detailed feedback with us. We truly value your input as it helps us enhance our services.

Regarding the bonus, our system is designed to ensure that bonuses are applied in accordance with the terms available at the time of the promotion.While we understand that there may have been a discrepancy in the bonus expectation, we continuously work to improve transparency and ensure that the process is as smooth as possible for all players.

On the matter of country restrictions, we adhere to strict regulatory requirements for different regions. Our platform operates in full compliance with these rules, and we recommend that players review the terms and conditions to ensure they are aware of any regional restrictions.

We're glad that your withdrawal was processed successfully, and we appreciate your understanding.

We always aim to enhance the experience for our players and value your input.

Should you have any further questions or need assistance in the future, please don't hesitate to contact us.

We're here to support you every step of the way!

Respectfully,
Fairspin!
1 month agoOriginalTranslation
I signed up, everything as usual, the site is running, live chat too :) I deposited 28 euros with bitcoin, successfully used the bonus and requested almost 200 euros in bitcoin. I uploaded my ID to my account beforehand to be safe, but I don't know if that was necessary. The payout was there in about an hour, perfect! :)
  • Payout within 1 hour
  • good slot selection
  • With a bonus you can play almost all slots :)
Automatic translation:
2 months agoOriginalTranslation
Registered, deposited the minimum amount of 10 euros with the current 150% bonus, wagered it and requested a withdrawal of 140 euros via bank transfer. KYC runs automatically via ID photo, face scan and PDF with address. Withdrawal arrived in under 24 hours via real-time bank transfer on a Sunday, great!
  • KYC in real time via service provider
  • many slot providers
  • First Deposit Bonus Spins were not credited because the slot "Book of Dead" cannot be played with a Swiss address/IP. Other casinos recognize this and then credit the spins in another slot
Automatic translation:
3 months agoOriginalTranslation
Apparently the Dama casinos are very different, some seem good, others are scams. I deposited the minimum amount (20 euros) with a bonus, lost and then a few days later, as is often the case, I got free no deposit spins. I then used these to win back the 20 euros and the first thing they did was reject you and ask you to take a selfie with a piece of paper in addition to the normal KYC for 20 euros. OK, done, requested a new withdrawal but was rejected after 3 days for no reason. You are asked to ask the reason by email/chat, strangely, before the reason was in the rejection email.
Ok, wrote an email, oh surprise no answer.
Chat? Yes, of course, you're on hold and you're in position 1, but there's no agent even after 30 minutes - weird, is it because of the username?

I can only advise everyone not to play here if you're going to make such a fuss about such small amounts... I'll wait a few more days, then a case will follow here on CG - what a hassle for 22 euros!
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Automatic translation:
Fortune Play Casino
3 months ago
Dear Hugbearli,

Thank you for sharing your detailed feedback with us. We apologize for the inconvenience and frustration you have experienced. We understand how important it is to have a smooth and transparent process.

We regret that the verification process and communication have not met your expectations. The security of our players is a top priority, which is why we always request verification. However, we recognize that this should be done efficiently and without causing undue stress.

Regarding your concerns about withdrawals, we prioritize efficient processing for all transactions. To assist you further, please provide us with your account details at your earliest convenience. This will allow us to thoroughly investigate any delays or issues and ensure a swift resolution.

You can email us directly at vip@fortuneplay.com

Best regards,
​The Fortuneplay Team
4 months agoOriginalTranslation
Strange provider... Sends about 2-3 emails per week even though you haven't subscribed to marketing emails. No option in the settings to unsubscribe, the emails are also illegal without an unsubscribe link. When asked in the chat, they say you have to close the account and register again with a different email, that's the ONLY option to get rid of the emails. Very strange. RTP and slot selection is good but I find this kind of behavior very strange
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  • Good choice
  • spam
Automatic translation:
FlukyOne Casino
4 months ago

Hello,

Thank you for your comment. 🍀

You can unsubscribe from notifications by going to the 'Account' section, and turning off the Notifications and Newsletter checkboxes under the profile section.
1 year agoOriginalTranslation
Lots of slots, support is quick to respond. After KYC withdrawal request processed within 1 hour, with 3 queries but good. Payout was then after about 7 hours on the credit card.

I used a 200% bonus (+200 spins) with 30 euros, relatively high x50 wager (only on the bonus amount) and was lucky, in the end 1143 euros after the 3,000 euros turnover was achieved :)

The only minor negative: This is the only casino that refused photos of the credit card because the name and card number are not on the same page. It was still necessary to send in an excerpt from the card with the number on it - luckily Revolut has something like that, otherwise it would have been difficult. I don't understand why the casino here is stricter than 50 others.
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  • very many games
  • good design
  • quick reactions
  • Verification could be a bit easier
Automatic translation:
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