User Profile Complaints Reviews

eapogbaa's reviews

silver
EAPogbaa
Junior Apprentice
1 year agoOriginalTranslation
I tried to withdraw 1000€. (I won money playing a live casino game that I know the casino can't do anything about)
The verification actually went very quickly, but now I'll be waiting 5 days for the payout, although the terms and conditions clearly state that the payout will be processed in a maximum of 2 days. I'm curious if I'll even see the money. There really are better casinos out there. (I reserve the right to change my rating if something happens to my payout)
(UPDATE:)
It's been 10 days now and the payout has still not been processed. I'm really getting annoyed and have opened a complaint. The casino's live chat always comforts me and tells me the withdrawal will be processed soon. But I'm slowly becoming suspicious. Hence the most negative rating, as I am afraid that I will no longer see the money.
Update: 17 days have passed and nothing has happened! Do not play at this casino. They just don't pay. It's madness
FINAL UPDATE: I received the payout confirmation today (after 19! days).
Read moreRead less
  • verification easy
  • Longer payout time than stated
  • low withdrawal limits
Automatic translation:
All X1 Casino reviews
silver
EAPogbaa
Junior Apprentice
1 year agoOriginalTranslation
I tried to withdraw 1000€. (I won money playing a live casino game that I know the casino can't do anything about)
The verification actually went very quickly, but now I'll be waiting 5 days for the payout, although the terms and conditions clearly state that the payout will be processed in a maximum of 2 days. I'm curious if I'll even see the money. There really are better casinos out there. (I reserve the right to change my rating if something happens to my payout)
Read moreRead less
  • verification easy
  • Longer payout time than specified
  • low withdrawal limits
Automatic translation:
All X1 Casino reviews
silver
EAPogbaa
Junior Apprentice
1 year agoOriginalTranslation
The casino advertises false on purpose. I was only playing live casino and didn't receive my live cashback because I accepted the free spins (value 3€) that the live chat offered me. My cashback would have been much higher and now real money. The customer service is also unfriendly and withdrawal requests are not processed for a long time. Stay away from this casino and don't fall for false advertising.
Read moreRead less
  • nothing good
  • False advertising
  • unfriendly customer service
  • Long processing times for withdrawals
Automatic translation:
All Skycrown Casino reviews
Skycrown Casino
1 year ago
Dear EAPogbaa,

We are sorry that you were unhappy with your experience at our casino. We're sorry to hear that you've had difficulties with Live Cashback and your withdrawal requests weren't processed quickly. This is not up to our standards and we sincerely apologize for the inconvenience caused.

We take your feedback very seriously and will ensure we improve communication regarding cashback and other promotions to avoid any misunderstandings. As far as withdrawal times are concerned, we will be reviewing our processes and making sure they are expedited to provide our players with a satisfying experience.

Customer service should always be friendly and helpful and we're sorry if you weren't happy with the service. We will review this internally and ensure our staff are appropriately trained to provide the best possible service.

We would like to apologize to you and assure you that we are working to improve our services. If you have any further questions or concerns, we are at your disposal. Thank you for your feedback.

Best regards,
SkyCrown Casino Team
silver
EAPogbaa
Junior Apprentice
1 year agoOriginalTranslation
One of the best casinos I've ever played at. I initially deposited more than I paid out, but was then able to withdraw €300, which was approved within 10 seconds without a verification process and was in my account a few hours later. I then paid in again the same evening and won over €3000. I requested a withdrawal and had to quickly verify my account. Verification + withdrawal approval together took 3 minutes at most. Craziness. 3000€ now on the account (1 day).
The casino also offers wager-free bonuses, which is exceptionally good too.
Thank you, dear Winz.io team
Read moreRead less
  • Extremely fast payout (even higher amounts)
  • Verification process very easy
  • Support competent and fast
  • wager-free bonuses
  • Great selection of games and sports betting available
  • No negative experiences
Automatic translation:
All Winz.io Casino reviews
silver
EAPogbaa
Junior Apprentice
1 year agoOriginalTranslation
The casino holds withdrawals for a very long time. I wanted to withdraw €450 and had to wait 7 days. After 7 days I got an email that my payout failed. Apparently something was wrong. I didn't believe it, but requested a withdrawal again and it was approved the same day. Money is now in my account, but for the effort with the support and the waiting time I have to make big cuts. Everything is mediocre at best and the payout is outrageously bad.
Read moreRead less
  • Customer service was always tried, unfortunately often incompetent
  • Verification was easy
  • Payout took forever....well above industry average
  • Bad bonus program
Automatic translation:
All Casitsu Casino reviews
silver
EAPogbaa
Junior Apprentice
1 year agoOriginalTranslation
The casino gets 4 stars from me because it mostly has good qualities. Verification was quick, customer service is nice and helpful, and I have a €500 withdrawal waiting for confirmation, but I can't cancel the withdrawal after 30 minutes. The only negative is the really high minimum withdrawal amount if you want to withdraw via bank (€500).
  • Fast verification
  • Fast payout
  • Nice support
  • High minimum payout
Automatic translation:
All Oshi Casino reviews
silver
EAPogbaa
Junior Apprentice
1 year agoOriginalTranslation
I deposited €20 and won €400 in live casino and paid out straight away. The verification took 15 minutes and the payout took about an hour. The money was in my bank account the same day. Otherwise very nice and committed customer service. I can only recommend
  • Fast verification
  • Very fast payout
  • Good customer service
  • Large selection of games
  • Deposit is sometimes delayed
  • No PlaynGo
Automatic translation:
All RocketPlay Casino reviews
silver
EAPogbaa
Junior Apprentice
2 years agoOriginalTranslation
This is by far the best online casino I've ever played at. Withdrawals only take a few minutes once verified and I've been winning for what feels like weeks. Got 25 free spins of €0.20 each for moving up to a new rank (30x wagering) and paid out €800.
I can only recommend to everyone
  • unusually fast payouts
  • Good range of games (Live Casino)
  • Friendly support (24h)
  • Great bonuses
  • Player protection=0
Automatic translation:
All Fresh Casino reviews
Fresh Casino
2 years ago
Dear EAPogbaa!
We are very pleased to receive such words addressed to us. Thank you for sharing your gaming experience, as well as for such a high rating of our casino!

Best regards,
Yulia,
Casino representative.
silver
EAPogbaa
Junior Apprentice
2 years agoOriginalTranslation
I deposited around €50 and withdrew €300.
The verification was incredibly easy and super fast thanks to the outstanding support.

Withdrawal request was processed within 3/4 hour. I am currently waiting for the payment to be credited to my account.

Game selection is large and especially the live casino area is strong.

Excited so far.
Read moreRead less
  • Fast payout
  • Fast and easy verification
  • site is chic
  • Large selection of live casino games
  • great support
  • Payout always only in 400 € steps
  • Bonus and cashback requirement are bad
  • Slots seem to be weak
Automatic translation:
All Sol Casino reviews
Sol Casino
2 years ago
Dear EAPogbaa!

Thank you for your detailed review. It is important for us to receive feedback from users so that we can continue to improve our work. New games are added regularly, so you can always enjoy the novelty!

Best regards,
Yulia,
Casino representative.
User Profile | Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news