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eapogbaa's reviews

X
silver
EAPogbaa
Silver
2 years agoOriginalTranslation
I tried to withdraw 1000€. (I won money playing a live casino game that I know the casino can't do anything about)
The verification actually went very quickly, but now I'll be waiting 5 days for the payout, although the terms and conditions clearly state that the payout will be processed in a maximum of 2 days. I'm curious if I'll even see the money. There really are better casinos out there. (I reserve the right to change my rating if something happens to my payout)
(UPDATE:)
It's been 10 days now and the payout has still not been processed. I'm really getting annoyed and have opened a complaint. The casino's live chat always comforts me and tells me the withdrawal will be processed soon. But I'm slowly becoming suspicious. Hence the most negative rating, as I am afraid that I will no longer see the money.
Update: 17 days have passed and nothing has happened! Do not play at this casino. They just don't pay. It's madness
FINAL UPDATE: I received the payout confirmation today (after 19! days).
Read moreRead less
  • verification easy
  • Longer payout time than stated
  • low withdrawal limits
Automatic translation:
All X1 Casino reviews
X
silver
EAPogbaa
Silver
2 years agoOriginalTranslation
I tried to withdraw 1000€. (I won money playing a live casino game that I know the casino can't do anything about)
The verification actually went very quickly, but now I'll be waiting 5 days for the payout, although the terms and conditions clearly state that the payout will be processed in a maximum of 2 days. I'm curious if I'll even see the money. There really are better casinos out there. (I reserve the right to change my rating if something happens to my payout)
Read moreRead less
  • verification easy
  • Longer payout time than specified
  • low withdrawal limits
Automatic translation:
All X1 Casino reviews
X
silver
EAPogbaa
Silver
2 years agoOriginalTranslation
The casino advertises false on purpose. I was only playing live casino and didn't receive my live cashback because I accepted the free spins (value 3€) that the live chat offered me. My cashback would have been much higher and now real money. The customer service is also unfriendly and withdrawal requests are not processed for a long time. Stay away from this casino and don't fall for false advertising.
Read moreRead less
  • nothing good
  • False advertising
  • unfriendly customer service
  • Long processing times for withdrawals
Automatic translation:
All Skycrown Casino reviews
Skycrown Casino
2 years ago
Dear EAPogbaa,

We are sorry that you were unhappy with your experience at our casino. We're sorry to hear that you've had difficulties with Live Cashback and your withdrawal requests weren't processed quickly. This is not up to our standards and we sincerely apologize for the inconvenience caused.

We take your feedback very seriously and will ensure we improve communication regarding cashback and other promotions to avoid any misunderstandings. As far as withdrawal times are concerned, we will be reviewing our processes and making sure they are expedited to provide our players with a satisfying experience.

Customer service should always be friendly and helpful and we're sorry if you weren't happy with the service. We will review this internally and ensure our staff are appropriately trained to provide the best possible service.

We would like to apologize to you and assure you that we are working to improve our services. If you have any further questions or concerns, we are at your disposal. Thank you for your feedback.

Best regards,
SkyCrown Casino Team
X
silver
EAPogbaa
Silver
2 years agoOriginalTranslation
The casino gets 4 stars from me because it mostly has good qualities. Verification was quick, customer service is nice and helpful, and I have a €500 withdrawal waiting for confirmation, but I can't cancel the withdrawal after 30 minutes. The only negative is the really high minimum withdrawal amount if you want to withdraw via bank (€500).
  • Fast verification
  • Fast payout
  • Nice support
  • High minimum payout
Automatic translation:
All Oshi Casino reviews
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