The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

Dashboard
Overview Complaints Ranking System

ginos's complaints

Our verdict Case closed

Luckygem Casino - Player encounters undisclosed payout limits.

Resolved Submitted: 02 Oct 2025
Disputed amount: ??
Safety Index:Fresh casino
Our verdict Case closed

Winhero Casino - Player’s withdrawal is delayed due to account duplication.

Resolved Submitted: 02 Oct 2025
Disputed amount: €450
Safety Index:Below average
Our verdict Case closed

FanoBet Casino - Player's winnings have been confiscated.

Resolved Submitted: 25 Sep 2025
Disputed amount: €554
Safety Index:Below average
Our verdict No reaction policy

Lucky Twice Casino - Player is unable to close her account.

Unresolved Submitted: 23 Jun 2025
Black points: 204
Disputed amount: €900
Safety Index:Very low
Our verdict Case closed

Kaasino Casino - Player's account closure request is ignored.

Resolved Submitted: 16 Sep 2024
Disputed amount: €250
Safety Index:Below average
Our verdict Failed self-exclusion

LuckyMax Casino - Player's request for gambling limitations ignored.

Unresolved Submitted: 12 May 2024
Black points: 1,143
Disputed amount: €2,100
Safety Index:Very low
Our verdict Case closed

B7 Casino - Player's withdrawal is delayed.

Resolved Submitted: 15 Dec 2023
Disputed amount: €450
Safety Index:High
Our verdict Player stopped responding

Touch Casino - Player's withdrawal has been significantly delayed.

Closed Submitted: 16 Nov 2023
Disputed amount: €248
Safety Index:Below average
User Profile | Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.