The player from New Jersey requested a withdrawal that had been pending for three weeks, with the casino withholding almost €40,000. The casino imposed crypto fees and caused delays, despite their policy stating that resolutions took 30 minutes. After reviewing the situation, we identified the casino as potentially fraudulent due to multiple complaints and the requirement for additional fees to process the withdrawal. Consequently, it was advised that she refrain from depositing more money and report the issue to the authorities for further investigation.
Primebetcasino - Player's withdrawal is delayed and funds are being withheld.
Black points: 75254
Amount: $37,627
Primebetcasino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
3 weeks ago
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2 months ago
SCAM COMPANY is withholding almost 40k from me. kept making me pay crypto fees and delaying payments when their site says it will take 30 minutes to resolve....they owe me my money please see below:
also primebetcasino is owned by BETUS
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2 months ago
Dear msschreiber5393,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Does the company require you to pay fees before processing withdrawals?
- Is the disputed amount the fees you've already paid to the casino, or the funds you wish to withdraw?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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2 months ago
Hi ! thank you,
Yes it is owned by the same scam ace of casino and all similar ones. they made me pay multiple fees and the latest is that
"The payment account is large and after i already paid 290 they said its frozen and i have to pay another 230 in bitcoin"
The disputed amount is the amount i won!
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2 months ago
Dear msschreiber5393, thank you for the information provided. Please allow me to ask you a few more questions.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Casinos usually don't ask for any fees before you can withdraw your money. If they do, it's probably a scam.
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2 months ago
Dear msschreiber5393,
We conducted a thorough review of Primebetcasino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.
There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/primebetcasino.com
A legal online casino never asks for a deposit commission for alleged "tax purposes for the platform". I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
