Prestige Spin Casino - Player believes that their withdrawal has been delayed.

They are refusing to verify my account and let me withdraw my money. I have given them all my ID, bank statements dating back to 2021 etc and they are saying they are suspecting money laundering but all my statements they can clearly see it’s from my earnings etc it’s an absolute joke! They are saying I have to wait 75 days. Unbelievable!

Dear dicksonh37,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They are saying it’s verified yet rejected paying my Mastercard I made payment with saying my bank rejected and was an error then said to use bitcoin which I did. Still not been paid my money!

They are saying it takes 10 days to send to bitcoin! It doesn’t it only takes hours

Dear dicksonh37,

Have you received your withdrawal from the casino yet?

Dear dicksonh37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.