The player from Ireland requested a withdrawal less than 2 weeks prior to submitting this complaint. It has not been processed. The complaint was rejected because the player didn't respond to our messages and questions.
requested withdrawals on the 15/12.
Still no refund.
Same old automated reply.
Dear smytheddie52,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina