HomeComplaintsPowerUp Casino - The player's withdrawal is delayed.

PowerUp Casino - The player's withdrawal is delayed.

Amount: €900

PowerUp Casino
Safety Index:High
Submitted: 12 Apr 2023 | Resolved : 18 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for 3 days. The complaint was resolved as the player received his money.

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1 year ago
Translation

Payout - waiting for 3 days not a single correct answer from support doesn't help me at all

Automatic translation:
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1 year ago

Hello Monsterli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PowerUp Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello Nick,

I actually say that I don't have to verify myself or I really can't because I can't upload etc. I can't upload a picture 🙁

This is completely RAW cash no bonus

I already asked yesterday but they think the payout department will get in touch

LG Monsterli

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1 year ago
Translation

Was paid out ♥️

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1 year ago

Thank you Monsterli for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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