The player's withdrawal is delayed for 3 days. The complaint was resolved as the player received his money.
PowerUp Casino - The player's withdrawal is delayed.
Amount: €900
PowerUp Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Payout - waiting for 3 days not a single correct answer from support doesn't help me at all
Automatic translation:
Public
Public
1 year ago
Hello Monsterli,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PowerUp Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick,
I actually say that I don't have to verify myself or I really can't because I can't upload etc. I can't upload a picture 🙁
This is completely RAW cash no bonus
I already asked yesterday but they think the payout department will get in touch
LG Monsterli
Automatic translation:
